Senior Engineer, Software Engineering - ServiceNow

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

This role involves participating in the full lifecycle of software development, from design to production support. Key responsibilities include developing and testing applications and interfaces between different software products, initiating and performing code reviews to ensure quality, and guiding Associate & Mid-level Engineers on best practices.

The role also requires breaking down use cases and detailed designs into development tasks, estimating complexity and duration, and contributing to design/code reviews and engineering decision-making, bringing technical perspectives to business requirements.

What You’ll Do

As the ServiceNow Senior Engineer you will play a critical role in engineering, designing, developing, and implementing ServiceNow solutions across ITSM, ITOM, CSM, GRC, SecOps and other modules. Your responsibilities will include:

• Solution Design & Architecture Awareness, translating business requirements into technical solutions, and ensuring alignment with architectural standards and scalability principles
• Development & Configuration: Configure and customise ServiceNow modules (ITSM, ITOM, CSM, GRC, SecOps, etc.), including workflows, business rules, client scripts, UI policies, and notifications
• Integration: Build and maintain integrations with enterprise systems.
• Process Automation: Develop automated workflows and orchestration scripts to streamline operations and reduce manual effort
• Conduct Unit Testing and participate in SIT and UAT to ensure solution integrity and performance.
• CI/CD & DevOps Enablement: Design and maintain ServiceNow deployment pipelines using GitLab or similar tools; ensure automated build and deployment processes
• Performance Optimisation: Monitor and tune ServiceNow applications for performance, scalability, and reliability
• Technical Leadership: Mentor engineers, perform code reviews, and enforce best practices for ServiceNow development.
• Continuous Improvement: Identify opportunities for platform optimisation and innovation; stay updated on ServiceNow releases and industry trends
• Compliance & Security: Implement security best practices and ensure compliance with organisational and regulatory requirements.
• Engineering Standards & Documentation: Maintain technical documentation, coding standards, reusable components, and enforce best practices for ServiceNow development.

What You’ll Bring

• B.S./M.S. in Computer Science, Engineering, Statistics and Mathematics, Information Systems and/or equivalent formal training or work experience.
• ServiceNow Implementation Certifications and ServiceNow Certified Application Developer
• 12+ years overall IT experience ideally with experience in telco
• 8+ years in ServiceNow development and configuration (ITSM, ITOM, CSM)
• ServiceNow scripting (JavaScript, Glide API) - Flow Designer & Integration Hub
• REST/SOAP API integrations
• CMDB management
• Automated Ticketing Exchange (ATE) implementation
• CI/CD pipeline setup (GitLab or similar)
• Strong analytical, creative, problem-solving and critical thinking skills
• Competence in Agile methodologies
• Excellent communication skills and stakeholder engagement
• Interest in and ability to coach and mentor engineers
  
  

The Good Stuff…
Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
  
  

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity