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Senior Engineer, Windows

Date: 05-Apr-2021

Location: Kuala Lumpur, Malaysia

Company: Singtel Group




Senior Engineer, Windows

Report to:

Senior Operations Manager



Sub ordinate:





  • The senior engineer should be a mentor to junior team members
  • Manage system changes through change request process & provide status reports to the relevant parties.
  • Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and management.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Monitor and adhere to the agreed service levels, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • ITIL Foundation certified, familiar with ISO 9001/27001 and participated in system audits.
  • Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
  • Lead team members to identify, research, and resolve technical problems
  • Regular 8x5 support but required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities
  • Knowledge of Hyper Converged Infrastructure architectures.
  • Experience in hypervisor, software defined network, software defined storage, cloud orchestration and automation, NGFW, storage and backup.
  • Able to manage and setup MS Windows AD, clustering and MS NLB (Network Load Balancing)
  • Proficient in coordinating and communicating customer requirements



Not applicable



Minimum Qualification

Minimum Diploma Computer Information Systems or related field


Experience and Skill Requirements

  • Experience - Minimum 5-6 years of related experience in Windows Administration
  • Technical / Professional - Skills in Windows Server Administration ability, MS IIS Administration, VMware knowledge  
  • Non-Technical / Soft Skills - Good team player and self-starter


Only shortlisted candidate will be notified