Senior Engineering Officer

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.  

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020. 

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! 

Make an Impact by:

• Perform rotating 12hr shift work in a 24x7 Network Operation Center (NOC) environment providing network surveillance for Singtel co-invested submarine cable systems, proactively identifying service anomaly, assessing potential impact, and initiating timely escalation and remediation to maintain high network availability 
• Drive incident management for submarine cable faults impacting capacity owners with Cable Landing Stations (CLS) and equipment vendors
• Position as the central operational focal point for multi-stakeholder incident coordination, ensuring clear, timely, and structured communication of incident notifications, progress updates, and restoration timelines to capacity owners and internal leadership
• Oversee planned maintenance activities across submarine cable infrastructure during the planned window providing progressive update to the capacity owners and the internal stakeholders 
• Deliver clear shift operational reporting ensuring operational transparency, continuity between shifts, and clear escalation of outstanding issues 
• Ensure strict adherence to IMDA’s regulatory requirements, overseeing the timely and accurate submission of submarine cable fault reports and ensuring compliance with IMDA directives and reporting obligations

Skills for Success:  

• Nitec/higher Nitec qualification from Telecommunications Engineering, Electrical Engineering or related fields
• General knowledge: IP networking protocols & optical transmission technologies
• Strong adherence to SOP and is structured in all correspondences   
• Proficient in Microsoft 365 tools
• Ability to work independently with minimum supervision and adapt to a dynamic NOC working environment
• Customer-oriented and able to collaborate well with both internal/external stakeholders
• Team player with strong interpersonal skills

Are you ready to say hello to BIG Possibilities? 

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!