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Senior Engineering Officer

Date: 04-Jan-2022

Location: Singapore, Singapore

Company: Singtel Group

 

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.

 

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.

 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

 

 

Key Responsibilities:

  • Monitoring of Customer Required Date (CRD) of all orders to ensure timely and accurately delivery.
  • Tracking of all pending orders and ensuring all stakeholders (both external and internal) to complete their

         respective tasks promptly.

  • Timely processing and tracking work orders on provide/recovery/change of services for customers via various switch systems.
  • Performing switch works via 2FA SOE laptops for daily operational works.
  • Tracking Service Orders and housekeeping to ensure they are being attended promptly.
  • Handling, replying, analyzing, fault clearing, customers ‘meter dispute, trouble shooting on all sources of complaints; issues from email’s request, Sales, 1606, 1608, 1688…etc.
  • Perform testing for all type of lines and leased circuits via fault rectification, escalation and liaise with other department when required.
  • Hand-on to ensure cable testing, changing mains (copper or fibre) and perform jumpering works, if required.
  • Ability to analysis all situations and identify best solutions for customers’ need.
  • Provide hand-on supporting works for the conversion of copper circuits to fibre related to customer data,liaising with other departments for updating customers data and information.
  • Bi-yearly housekeeping for disposal of documents and scrapped jumpers to be done at various exchanges.
  • Perform physical jumper works for new provisions Del/leased circuits, migration projects and recovery jumpers for cable recovery projects and migration jobs.

  • Need to support silent hour activation (after office hours) when required.

 

The Ideal candidate should possess:

  • Higher NITEC in Engineering OR Diploma in Telecommunication / Infocommunication Technology.

  • 1 to 2 years of related working experience

  • Able to manage daily tasks effectively.

  • Able to guide and communicate with/explain to any internal stakeholders.

  • Meticulous and have an eye for detail.

  • Independent yet able to work as a team.

 

 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.