Senior IVR Software Engineer (1-Year Contract)

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

Make an Impact by:

• Develop Avaya IVR application using Orchestration Designer/Tetherfi IW (Interaction Workflow)
• Integrate IVR Application with the middleware using SOAP/REST API/JDBC protocols.
• Support Avaya IVR infrastructure (Avaya Experience portal – MPP/EPMS) & Tomcat Application Server
• Prepare Callflow, Functional Specification/Technical Design Documents
• Manage Vendor Solutions, review and bridge the gaps.
• Track the Solution Delivery and manage the stakeholders.
• Take part in initiatives and advice Product owners with assessments.
• Conduct Design reviews with Vendors and Business stakeholders and ensure to implement Singtel’s standards.
• Lead and manage the resolution of the security findings.
• Plan, execute the Business Continuity plan and Disaster Recovery exercise for applications regularly.

Skills for Success: 

• Bachelor’s Degree in Computer Science or related
• Minimum 6 years’ experience developing Avaya IVR (Interactive Voice Response) application.
• Experience developing application using Java/J2EE servlet applications.
• Knowledge/experience in Tetherfi IW (Interaction Workflow) products would be added advantage.
• CRM expertise- preferably Telco domain
• Well versed with ETOM/TAM model, Event driven Solutions
• Exposure to DevOps
• Experienced in Agile Methodology based projects.
• Must be proactive, resourceful and self-motivated with strong analytical skills.
• Good interpersonal, written and communication skills

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.