Senior IVR Software Engineer (1-Year Contract)

Date: 18 Feb 2024

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

 

 

Be a part of something BIG!

 

Make an Impact by:

  • Develop Avaya IVR application using Orchestration Designer/Tetherfi IW (Interaction Workflow)
  • Integrate IVR Application with the middleware using SOAP/REST API/JDBC protocols.
  • Support Avaya IVR infrastructure (Avaya Experience portal – MPP/EPMS) & Tomcat Application Server
  • Prepare Callflow, Functional Specification/Technical Design Documents
  • Manage Vendor Solutions, review and bridge the gaps.
  • Track the Solution Delivery and manage the stakeholders.
  • Take part in initiatives and advice Product owners with assessments.
  • Conduct Design reviews with Vendors and Business stakeholders and ensure to implement Singtel’s standards.
  • Lead and manage the resolution of the security findings.
  • Plan, execute the Business Continuity plan and Disaster Recovery exercise for applications regularly.

Skills for Success: 

  • Bachelor’s Degree in Computer Science or related
  • Minimum 6 years’ experience developing Avaya IVR (Interactive Voice Response) application.
  • Experience developing application using Java/J2EE servlet applications.
  • Knowledge/experience in Tetherfi IW (Interaction Workflow) products would be added advantage.
  • CRM expertise- preferably Telco domain
  • Well versed with ETOM/TAM model, Event driven Solutions
  • Exposure to DevOps
  • Experienced in Agile Methodology based projects.
  • Must be proactive, resourceful and self-motivated with strong analytical skills.
  • Good interpersonal, written and communication skills

 

Rewards that Go Beyond:

  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities

 

Your Career Growth Starts Here. Apply Now!

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.