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Senior Infra Engr, Systems & DBA

Date: 20-Sep-2021

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

 

As a Senior Infra Engr (System Lead) , the broad area of your job responsibilities will cover the following: 

 

  • Plan, participates and direct a team of System Engineers in the delivery of Infrastructure services (Systems) according to SOP to meet prescribed SLA.
  • Perform system design, configuration and recommendation.
  • Project manage for ad-hoc on-boarding and tech refresh project.
  • Lead and participates in technical research and development to enable continuing innovation within the infrastructure.
  • Lead research initiatives for the development of advanced and automated approaches for system administration to improve on service quality, stability and capacity.
  • Supervise performance monitoring, preventive maintenance and patch management of servers to ensure optimum performance.
  • Ensure daily rectification of operational issues and change requests are implemented within expected service level agreement.
  • Responsible to work with System team members on the review of systems architecture and design, troubleshooting, as well as standardization of design.
  • Generate regular performance report and ad-hoc incident report to management and customer.
  • Manage the documentation of configuration standards, troubleshooting steps, and platform designs.
  • Manage systems reviews for security, performance, and availability.
  • Support audit activities conducted by internal and external parties and ensure timely follow up as well as closure of the required action items.
  • Support incident and problem identification and resolution. Coordinate the activities with infrastructure counterparts (Facilities, Network, Security) to ensure timely resolution within the service SLA.
  • Ensure timely escalation of incidents and problems and timely recovery of the service for Priority 1 and2 incidents.

 

Ideal candidate should possess the following:

 

  • At least 8 years of relevant working experience in an enterprise ICT Infrastructure with exposure and hands-on experience in management, consultation, support and operations.
  • Proven track record of managing a team of systems engineers and day-to-day operations.
  • Minimum Diploma or Degree or other equivalent qualification.
  • Experience in the large-scale deployment/management of three or more of the following technologies,
    • Hypervisor/Hyperconverged Infrastructure
    • Directory Services Administration
    • Enterprise Software Distribution
    • Endpoint protection
    • Enterprise SAN and Backup
  • Knowledge/Experience in the following technologies is an added advantage.
    • Automation
    • Public Key Infrastructure (PKI)
    • Privileged Identity Management
  • Basic understanding of enterprise security best practices preferred.
  • Preferably possess Linux Administration, troubleshooting skills and experience with Linux Operating Systems
  • Knowledge of OS/Application security hardening.
  • Demonstrate excellent verbal and written skills to communicate effectively.
  • Basic Network troubleshooting skills and experience with management and configuration of networking devices (switches, routers, firewalls) is advantageous.
  • Possess good knowledge of project management, analytical methodologies, and IT Operational best practices.
  • A dedicated individual with a strong sense of urgency and ability to work under pressure.
  • Customer-oriented, patient and a strong team player.
  • Systematic thinker with adaptability, resilience and maturity.
  • Able to work independently and deliver results within specified deadlines.
  • Possess relevant professional certification.

(E.g. ITIL, PMP, CITPM, MCSE, MCITP, Nutanix Platform Professional, VMWare Certified Professional)