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Digital Project Manager

Date: 24-Jul-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


Drive solution detailing and problem solving around solution implementation

  • Define detailed solution based on problem statements.
  • Use Lean Six Sigma methodology to identify areas of improvement and prioritize areas to work on.
  • Able to support agile projects teams towards results within time constraints (e.g. three-four months) in cooperation with project Business Owners, Users, Product Owners (MVP Leads) and IT Development Leads.
  • Able to work with stakeholders to identify current pain points that need to be resolved and define a new digital state of operations.
  • Support functions in conducting change impact analysis to assess the potential implications of the proposed solutions.
  • Ensure potential impacts / implications are properly identified and addressed.
  • Liaise and coordinate with Project Lead to ensure operational solutions are aligned with overall objectives of the initiative and of the project.
  • Use tools such as Python and Tableau to develop POCs and showcase potential benefits before full development of solution with data lake implementation.



Drive and support formalisation of detailed E2E Process for the process and product in scope

  • Collaborate with relevant functions to define the end-state process.
  • Identify potential impacts and implications in the handover from one function to another, propose amendments to enable optimal flow from an E2E perspective.
  • Support relevant teams in the operationalisation of new processes within each function.
  • Monitor process performance and propose corrective actions as required.


Support documentation of detailed solutions and formalisation of communication documents

  • Document end-state and interim solution based on agreed implementation timeline.
  • Documentation to include proposed solution, operational implications and next steps, required mitigations.
  • Update documentation to include potential corrective measures brought to the processes during the sustain phase.


Manage project to monitor progress closely and track metrics of success for deliverables

  • Manage project to ensure releases are delivered on target timelines.
  • Identify and resolve roadblocks to minimize delays of progress.
  • Conduct analysis to support definition of solution (including resolution of issues and roadblocks); document findings and recommendation from analysis.
  • Support launch of releases such as conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to stakeholders.
  • Drive data collection and collation of fact base for proposed solutions.
  • Monitor solution and process performance and propose corrective actions as required.



  • At least 3-5 years of relevant experience in Digital Transformation
  • Strong project management skills with proven records of successful end-to-end project implementation
  • Strong problem solving skills

Must have either one of the following; 

  1. Scrum certifications
  2. Lean Six Sigma experience
  3. Understanding of UI/UX design principles