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Senior Customer Resolution Manager (Networks)

Date: 02-Oct-2022

Location: Singapore, Singapore

Company: Singtel Group

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! 

 

Key Responsibilities: 

  • Working with multiple tiers for complaint resolutions
  • Daily tracking of complaint and escalated cases
  • Resolving legacy process flow which requires external department support 
  • Managing both internal and external peers requirements
  • Annual Opex and Capex Budgeting 
  • Possessing patience and determination to resolve issues
  • Exhibiting great teamwork and solving skills 


The ideal candidate should have/ be: 

  • Bachelor Degree in Engineering with at least 10 years of relevant experience
  • Proficient in Tableau
  • Radio knowledge (3G/4G/5G) is an added advantage    
  • Excellent public speaking, interpersonal and presentation skills    
  • Excellent influencing and analytic skills    

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.