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Senior Manager, Data Governance

Date: 20-Jul-2021

Location: Singapore, Singapore

Company: Singtel Group


Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.


Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020



This role is accountable to establish, develop, expand and optimize Data Governance Framework, Policy, Process & associated business solutions implementations under Singtel Group Data Office.

Integrate and inter-operate data governance, data management frameworks and solutions together with IT and Business as per best industry practice.

Support business units in data monetization journey with data governance:

  • Evaluate and implement data governance business solutions to ensure their relevance and effectiveness in supporting business requirement
  • Support business units in data monetization journey with data governance
  • Drive development, adoption and optimization to improve overall data governance policy, processes and standards
  • Provide expert consultation to business units and implement data governance policy, processes and standards
  • Review, analyze, benchmark and approve business solution design from product companies, internal teams and vendors and lead implementation of data governance standards
  • Ensure that proposed solutions are aligned and conformed to the data landscape, roadmap and ToM (Target Operating Model)



  • Enable Data Governance framework including managing the objectives, approach, processes, policies and procedures around data governance
  • Build robust and scalable data governance ecosystem to support needs from internal and external users, regulators and compliance requirement
  • Define data governance operational processes (e.g., data quality measurement, metadata management) in accordance with policies and standards, clearly articulating roles and responsibilities
  • Provide expert consultation to business units and legal/privacy/Information security teams to establish and maintain data policies and standards that enable use-cases and ensure regulatory compliance
  • Provide expert consultation to assist business units in identify and setup of critical data elements including the setup of business glossary, lineage, data catalogue and data quality
  • Work collaboratively & consultatively with group data governance, business units, Group IT to deliver enterprise objectives around data governance
  • Identify, design, and implement internal process & framework improvements: automating manual operational processes and control for data governance implementation
  • Responsible for reviewing and recommending any Data Sharing requests from the business units to the Group Data Governance Committee
  • Support and contribute to development of guidelines and standards for data classification, data security, privacy with Risk, Compliance and Regulatory functions
  • Think strategically by proposing business metrics / alternative approaches to measure data governance value
  • Accountable for preparing and publishing Data Governance & quality metrics and KPI dashboards
  • Engage in Change Management processes for enterprise wide change initiatives and projects to ensure that Data Governance Framework and Standards are implemented in Change Initiatives
  • Collaborate with the relevant parties to ensure the correct processes, people, and technology are in place in order to support the data governance framework
  • Work with Group IT, data scientist and business analytics team to assist in data governance related issues and proved effective solutions



  • Bachelor’s degree in IT, Computer Science, Software Engineering, Data, Business Analytics or equivalent
  • Certification in industry standard data architecture discipline or similar (e.g. DCAM, DAMA)
  • Minimum 10 years of experience in data or corporate governance setup and operationalization
  • Experience in operating under Group Data Office organization
  • Expert in consulting and helping business to develop data quality business rules, data catalogue, business glossary
  • Ability to develop, implement & optimize complex data governance solution and issues
  • Experience in Telco Data ecosystem, data model, Data Lake
  • Experience in Data, Privacy, Protection implementations & operationalization
  • Experience in Big Data and associated platform / technology knowledge
  • Data encryption, security governance techniques and methodology will be advantageous
  • Data migration methodology and controls (on premise and could environment)



We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.