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Senior Manager, Digital Transformation

Date: 20-Nov-2020

Location: Singapore, Singapore

Company: Singtel

<span style="font-family:"Calibri",sans-serif">The Digital Transformation Senior Manager will be responsible to develop strategies and operations to improve business performance and lead our stakeholders through large scale, complex digital change. The person needs to work closely with internal stakeholders to identify opportunities for digital initiatives to enhance customer experience, improve efficiency and uplift employee experience, which in turn deliver commercial returns to the business. Lead or work with cross-functional teams through originating, shaping and driving transformational strategies from inception through to budgeting and implementation. With relevant experience in all things digital including demonstrated expertise in digital business models, operating models and internal digital capabilities building.


<span style="font-family:"Calibri",sans-serif">Key responsibilities: 

<span style="font-family:"Calibri",sans-serif">1. Support director in formulating a Group wide Digital Transformation vision, goal and strategy.

  • <span style="font-family:"Calibri",sans-serif">Cascade and facilitate discussion between various business stakeholders and corporate functions units to agree on a common outcome to accelerate digitalization across Singtel Group.  
  • <span style="font-family:"Calibri",sans-serif">Strategic planning and secretariat for management update and budget plan
  • <span style="font-family:"Calibri",sans-serif">Articulate digital transformation plan an outcomes


<span style="font-family:"Calibri",sans-serif">2. Establishing leading indicators with baseline in measuring digital transformation success, incorporate agreed metrics to every business stakeholders and corporate functions units’ balanced scorecard. These include:

  • <span style="font-family:"Calibri",sans-serif">Customer Digital Experience Score<span style="font-family:"Calibri",sans-serif">: Lead the measurement for a consolidated customer digital experience score and reports for all digital channels
  • <span style="font-family:"Calibri",sans-serif">Organization effectiveness<span style="font-family:"Calibri",sans-serif">: Identify and manage delivery of desired outcome for digital initiatives
  • <span style="font-family:"Calibri",sans-serif">Project Management<span style="font-family:"Calibri",sans-serif">: Project lead / member on key digital initiatives, to drive outcome from concept to implementation


<span style="font-family:"Calibri",sans-serif">3. Change management to drive adoption and implementation of initiatives to accelerate and enable digitalisation capabilities, culture and outcomes across Singtel and build digital enablers.


<span style="font-family:"Calibri",sans-serif">4. Driving key initiatives that enable new ways of working such as:

  • <span style="font-family:"Calibri",sans-serif">Fast track procurement process
  • <span style="font-family:"Calibri",sans-serif">Digital supplier panels: on-board digital suppliers to assist business in delivering their digital initiatives.


<span style="font-family:"Calibri",sans-serif">5. Building a Digital Immersion lab as an experiential learning and resourcing hub, with a standardized framework, approach and set of tools that are consistently applied across digital projects, curate employee onboarding program, and operationalize it as part of the onboarding process.


<span style="font-family:"Calibri",sans-serif">6. Promoting Singtel as a leading social responsible organization in the nation’s SG Digital - Digitalising Singapore initiative.


<span style="font-family:"Calibri",sans-serif">7. Lead / support other GDO key initiatives, including Digital 365 learning week, AGILE facility building, process automation, data visualization and others, as identified.


<span style="font-family:"Calibri",sans-serif">Requirements: 

  1. <span style="font-family:"Calibri",sans-serif">Degree with 8-10 years of working experience 
  2. Expert project & change management
  3. <span style="font-family:"Calibri",sans-serif">Business consultancy, analytical and research background
  4. <span style="font-family:"Calibri",sans-serif">Expert knowledge of MS Office products, including MS Project
  5. <span style="font-family:"Calibri",sans-serif">Strong grasp of digital concepts, technology and business models
  6. <span style="font-family:"Calibri",sans-serif">Savvy and inherently interested in digital customer adoption and experiences
  7. <span style="font-family:"Calibri",sans-serif">A "change agent" attitude, constantly pushing boundaries to drive new opportunities, approaches, ideas, perspectives, etc.
  8. <span style="font-family:"Calibri",sans-serif">Able to pull together a clear plan and roadmap in ambiguous environment or situations