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Senior Manager, Group Internal Audit

Date: 16-Jan-2021

Location: Singapore, Singapore

Company: Singtel

The IA Senior Manager, Investigations has the responsibility for conducting investigations relating to fraud or whistleblower complaints and in assisting other adhoc internal audit projects as directed by the Group Chief Internal Auditor and/ or Director, Group Internal Audit (Financial & Operational). The position reports directly to Director, Group Internal Audit (Financial & Operational).
The IA Senior Manager, Investigations will manage/ assist in the prevention, detection and investigation of fraud and corruption matters impacting SingTel and its subsidiaries, as applicable, including the referral to appropriate law enforcement agencies where appropriate.  





  • Able to independently conduct investigations into and report on allegations of fraud that involve Singtel personnel or agents, securing appropriate evidence in a lawful manner with an intent of facilitating a criminal prosecution by law enforcement agencies and maximising amounts recovered by the Company;
  • Able to handle multi-task and handle more than one investigation simultaneously and manage and prioritise case workload, to ensure that matters are investigated, reported and resolved expeditiously in accordance with agreed timelines;
  • In the course of investigations, identify weaknesses in processes and internal controls that led, or could lead, to commission of fraudulent activity, recommend actions to management and secure management commitment to implement same, and follow up on implementation of recommendations by management;
  • Recommend suitable actions by HR in respect of personnel that have committed fraud or other breaches of group policies identified during investigations;
  • Draft high quality and concise investigation reports after considering various aspects of the cases investigated
  • Assist in development and delivery of fraud awareness programmes to staff, contractors, agents and any representative across SingTel and its subsidiaries, as applicable
  • Conducting internal and external environmental scanning to identify and analyse new and emerging fraud trends. The results of this analysis will be disseminated across Singtel and its subsidiaries in the form of advice and actionable intelligence. 
  • Proactive identification and resolution of fraud control and high-risk weaknesses in existing policies and procedures, which have or might result in increased exposure to fraud and / or organised criminal activity. 
  • Assist in managing of all notifications of actual or suspected fraud, corruption or incidents of serious misconduct that are referred through various channels
  • Develop strategic relationships internally and externally, as applicable, with relevant internal business units and external dealer / channel partners, law enforcement agencies and other telecommunications fraud related department heads to facilitate the actioning of investigations, benchmarking and sharing of intelligence
  • Work with strategic relationship partners to implement best practice fraud prevention, detection and control strategies
  • Act as a liaison with law enforcement agencies on cases investigated and provide updates, as and when required
  • Assist in managing external vendors for outsourced services including whistleblower hotline, data preservation and computer forensic services, including timely review of performance
  • Develop an understanding of market leading or emerging fraud / forensic tools and update the team on awareness and on suitability. 
  • Assist to prepare, compile and provide regular reports to Senior Management, including timely preparation of reporting for quarterly Audit Committee paper and updates to Fraud Risk Committee
  • Take on a leading role in complex cases and provide guidance to new and / or less experienced members of the team



The Ideal Candidate


  • Tertiary qualifications in Fraud Risk Management, Investigations, or other related disciplines or equivalent work experience
  • Demonstrable investigative and police liaison experience (minimum 5 years required)
  • Demonstrable experience in applying innovative analytical techniques.
  • A good understanding of Singapore criminal legislation
  • Demonstrable innovative problem solving skills, critical analysis of complex issues, and formulation of business solutions
  • Strong Project Management skills
  • High level of numeracy & computer literacy
  • Thorough knowledge of Forensic Accounting
  • Demonstrate strong capability in effective interviewing skills
  • Exceptional communication skills in liaising with all levels of management, verbally and in writing allowing communication of complex material to audiences with varying levels of understanding.
  • To possess and promote the highest levels of integrity and honesty.
  • Ability to articulate risk strategy and policy coherently and convincingly at a high level.
  • Highly motivated, enthusiastic and adaptable to change.