Share this Job

Senior Manager, IT Transformation

Date: 12-Apr-2019

Location: Singapore, Singapore

Company: Singtel

The Manager, IT Transformation is responsible to drive key group-wide transformation initiatives such as digital transformation to ensure high-value realization of IT services to the business, enable high-performance delivery of IT services and creating a positive and vibrant environment where our people can flourish and strive.


As a Manager, we will ask you to become a key contributor to the growth and development of our team. In this regard you will be expected to:

  • Consult on and manage the day-to-day direction of initiatives which includes structuring and leading teams, ensuring initiatives are continually on track, delivering superior end products to the desired outcome, and adhering to budgets and schedules
  • Demonstrate subject matter expertise in strategy and/ or digital transformation within and outside of IT
  • Engage relevant key stakeholders including C-level executives to ensure smooth delivery of the initiatives
  • Function as the “driver” in the areas of communication and change management
  • Periodically report process to the senior leadership team


Work with Group CIO to develop IT Strategy and its enabling initiatives to achieve our IT vision and mission


Drive and support key group-wide IT transformation initiatives

  • Provide strong leadership and engagement to deliver the desired outcome
  • Plan and execute the necessary communication and change management to ensure the success of the initiatives
  • These initiatives may include process improvement, framework setup and governance, cost optimization, capability development programs and culture change  


Champion the Voice of customer/ Customer centricity

  • Develop customer centricity processes and best practices
  • Develop customer empathy via design thinking methodologies and research
  • Plan, organize and facilitate planning and management workshops to achieve the desired objectives


Drive the annual operating planning processes, budgets planning for Group IT


Work closely with GCIO and SLT (Senior Leadership Team) to build a One.IT culture that is positive and vibrant, where people can flourish and thrive.  These initiatives include improving Group IT performance, enhancing service excellence and effecting culture change.



  • Tertiary qualification in IT or equivalent experience
  • IT project management, change management and governance processes
  • Managed senior stakeholder relationships within similar organisations
  • Lead teams in the region without direct line management control
  • Advanced Microsoft Office experience with Excel, PowerPoint, Word, Visio and Project
  • Good communications and presentation skills
  • Problem solver
  • Good negotiator and influencer
  • Agile, adaptable, resilience and resourceful  


Good to have:

  • IT Project Management, Change Management, Business Program Management and/or Product Development experience
  • Telecommunications industry experience
  • Experience managing senior stakeholder relationships
  • Solution architecture and IT operational experiences
  • Ability to facilitate idea generation
  • Ability to run and host internal events
  • Knowledge of IT practices, standards and frameworks such as ITIL, CMMI, COBIT, TOGAF, and IT balanced scorecard. Six Sigma certified.