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Manager, OSS Devt

Date: 19-Mar-2023

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


The incumbent is responsible for planning, implementation and ensure systems are in an optimal state for the OSS systems and solutions, meeting service level KPIs, satisfactory customer level and regulatory standards and requirements. The role is also accountable for high service quality and service availability of the services provided.  



  • Accountable for the planning and operations of the OSS (Operations Support System) solutions in event, performance, and service management for the Fixed, Mobile, Broadband, IPTV and Transmission networks.
  • Work with internal and external parties to collate/review and perform technical analysis of the requirements and drive the solution design for implementations.
  • Lead in preparation of tender specifications, evaluation of tender from both a technical and commercial standpoint, and project management of the implementation
  • Lead in implementation of new OSS capabilities or upgrade existing systems, to support new network elements or technology deployed in the network
  • Evaluate and adopt automation, AI/ML, analytics capabilities to help on transforming OSS systems into an intelligent OSS eco-system platform.
  • Lead in technical planning, implementation, and delivery for enhancement projects
  • Liaise and co-ordinate with system vendor(s) for the delivery, testing and timely implementation of new software, hardware, and modules.




  • An IT or Telecommunication based degree, preferably in the areas of Electrical/Electronic or Info-Communications Engineering or equivalent
  • At least 5 years working experience in the area of Engineering or service planning
  • System OS knowledge and administration hands-on experience on some of following systems: Linux (RHEL, CentOS), Solaris, HP-UX, Windows, Oracle, MySQL, Postgres and/or SAN/NAS storage system, CISCO IOS, Veritas Netbackup, Juniper OS.
  • Well-rounded understanding of technology including Networking fundamentals, Internet Protocols (DNS, TCP/ IP, HTTP), Cloud / Cyber Security and Hosting Infrastructure (load balancers, firewalls, etc) is required.
  • Good to have - Certification in CCNA and/or CCNP, Domain certifications /experience in eTOM and ITIL v4.
  • Critical thinking and problem-solving skills.
  • Risk assessment and decision-making