Senior Manager, People & Culture

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

The Senior Manager, People & Culture is a strategic and hands-on HR leader who partners with senior stakeholders to align people strategies with business priorities. Reporting to the Senior Director, People & Culture, this role works closely with business leaders and Centres of Excellence (COEs) to anticipate workforce needs and deliver impactful, end-to-end HR solutions across the employee lifecycle.

With accountability for key initiatives such as workforce planning, organisational design, performance management and remuneration, the role ensures high-quality, timely delivery of outcomes that drive organisational performance. Acting as a trusted advisor and coach to leaders, the Senior Manager also champions innovation, process optimisation and continuous improvement to build leadership capability and create sustainable, value-adding people solutions.

Key Responsibilities:

• Understand business strategy and collaborate with People & Culture Leaders to align HR capabilities, shape innovative strategies and define clear roadmaps to achieve organisational goals
• Partner with business leaders and Finance to shape workforce strategy, oversee headcount governance and ensure sustainable staff cost management
• Co-create and implement high-impact HR solutions across the full employee lifecycle to enhance organisational performance and support transformation
• Provide end-to-end project leadership and governance across multiple, concurrent HR initiatives, ensuring HR initiatives are delivered on time, within budget and to high-quality standards
• Address complex organisational and people challenges through critical and lateral thinking, escalate issues when required
• Build strong partnerships with business leaders and COEs, influencing and engaging stakeholders through a customer-centric approach
• Champion continuous improvement and digital enablement, leveraging technology and AI to modernise and optimise HR processes
• Assume accountability for designated projects and initiatives as entrusted by the Senior Director, People & Culture

The role requires:

• Degree-qualified with IHRP-SP accreditation
• Minimum 10 years of progressive HR experience, with depth in strategic business partnering with expertise in workforce planning, performance and remuneration
• Proven ability to apply critical and lateral thinking to inform decisions and influence business outcomes
• Demonstrated track record in leading HR operational excellence and process optimisation initiatives
• Sound knowledge of regional labour legislation and evolving HR technologies
• Strategic thinker with strong critical judgement and problem-solving capability
• Ability to lead complex projects, manage competing priorities and deliver measurable results
• Influential communicator and collaborative partner with a strong customer-centric and continuous improvement mindset