Senior Manager, Strategic Insights & Transformation

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!  

The Senior Manager, Strategic Insights & Transformation is a senior role within Group Procurement, established to strengthen the Corporate Centre’s ability to make better, faster, and more forward-looking business decisions through sharper insights, clearer performance visibility, and stronger analytical rigour.

The role is established to support data-driven decision-making across the Corporate Centre by delivering strategic decision support, transformation performance visibility, and actionable business insights across Group and OpCos. To do so, the incumbent will draw on operational, procurement, and other relevant data sources as needed to frame issues, assess performance, identify opportunities and risks, and support leadership action.

This role will also lead the transformation of procurement analytics from fragmented, reactive reporting into a scalable, intelligent, and insight-led function. Leveraging enterprise data platforms (Databricks/SQL), modern BI tools, and emerging AI/ML techniques, the role will enhance data quality, automate insight generation, and enable predictive and prescriptive analytics across procurement.

As the organisation continues to strengthen its enterprise data and AI foundations, this role will play a key part in shifting analytics toward more pre-emptive and proactive business insight. The role is expected to surface emerging trends, risks, bottlenecks, and value creation opportunities earlier, improve alignment on the interpretation and use of metrics, and translate data into recommendations and interventions that support timely, high-quality decision-making.

Working across stakeholders in Group corporate centre including Procurement, Finance, Technology, as well as OpCos, the role will help strengthen a trusted, scalable foundation for insight-led management and transformation execution across the Corporate Centre and the Group.

Make An Impact By

Strategic Insight & Decision Support

• Partner Corporate Centre and Procurement leadership to frame key business questions and translate them into clear analytical priorities.
• Deliver high-quality, decision-oriented insights on spend, supplier performance, value capture, compliance, operating efficiency, and other strategic themes relevant to management priorities.
• Identify emerging trends, anomalies, risks, and intervention points early, and articulate their business implications clearly and credibly.
• Support leadership forums with concise, insight-led reporting, executive summaries, and fact-based narratives that inform decisions rather than simply describe performance.

Transformation Analytics & Performance Management

• Design and maintain performance frameworks to track key transformation initiatives, including adoption, outcomes, benefits realisation, and operational impact.
• Develop management views that provide visibility into progress, bottlenecks, dependencies, and value delivery across Group and OpCos.
• Establish meaningful KPIs, measures, and performance baselines that enable leadership to assess whether transformation priorities are delivering intended outcomes.
• Proactively surface issues and recommend corrective actions where performance deviates from plan or expected benefits are not being realised.

Databricks & SQL Based Data Handling

• Provide strategic oversight on the development and optimisation of Databricks (SQL)-based datasets, pipelines, and data models to enable scalable, high-quality procurement analytics.
• Lead the team in building robust, reusable, and well-structured data assets aligned with enterprise data architecture and governance standards.
• Partner with Data and IT teams to drive data accessibility, platform adoption, and alignment with enterprise data strategy.
• Ensure procurement data is structured, governed, and future-ready to support advanced analytics, predictive modelling, and AI use cases.
• Oversee the design and delivery of executive-level dashboards and visualisations using tools such as Power BI or Tableau, ensuring insights are presented in a clear, concise, and decision-oriented manner for senior leadership.

Enterprise Reporting & KPI Governance

• Define and standardise data definitions, business logic, and KPI frameworks to improve consistency, comparability, and trust in reporting across Group and OpCos.
• Support the establishment and ongoing refinement of a reliable single source of truth for key procurement and transformation metrics.
• Ensure management reporting is aligned to business priorities, with appropriate levels of granularity across supplier, category, OEM, entity, and other relevant dimensions.
• Drive continuous improvement in reporting quality, relevance, and usability to reduce reliance on fragmented or manually assembled outputs where possible.

Analytics Solutioning & Insight Enablement

• Develop and enhance scalable dashboards, analytical models, and management reporting solutions using appropriate enterprise tools and data platforms.
• Work with Data and IT teams to improve data accessibility, data quality, and the sustainability of analytical assets and reporting solutions.
• Apply automation, advanced analytics, and AI-enabled techniques selectively and pragmatically where they improve speed, quality, foresight, or user experience.
• Enable greater self-service access to trusted insights where appropriate, while maintaining governance, consistency, and control.

Data Quality, Structuring & Business Readiness

• Lead the development and implementation of data quality, cleansing, and standardisation frameworks to ensure procurement datasets are accurate, reliable, and analytics-ready.
• Identify structural data issues, gaps in data quality, and inconsistencies in taxonomy or classification that may impair management visibility and decision-making.
• Drive the cleansing, standardisation, and enrichment of key datasets to improve analytical reliability and business usability.
• Strengthen data readiness for deeper analysis through consistent mapping of suppliers, categories, cost structures, and other critical dimensions.
• Partner stakeholders to improve upstream data discipline and reduce recurring reporting defects or reconciliation effort.
• Ensure insights are communicated effectively through intuitive dashboards, executive summaries, and compelling data storytelling tailored for senior audiences.

Cross-Functional Partnership & Influence

• Work closely with Category Managers, OpCo stakeholders, Finance, Technology, and other functions to align on business definitions, reporting priorities, and insight requirements.
• Build credibility as a trusted analytical partner by combining technical rigour with sound business judgment and practical recommendations.
• Influence stakeholders without formal authority to adopt standard metrics, better reporting disciplines, and more insight-led ways of working.
• Act as a bridge between business and technical teams, ensuring analytical outputs remain relevant, understandable, and actionable for management.

Controls, Validation & Reporting Integrity

• Ensure robust validation, testing, and quality assurance practices are applied to key reporting and analytical outputs.
• Maintain strong control over logic, assumptions, definitions, and transformation rules underpinning management reporting.
• Proactively identify and resolve data quality or reporting integrity issues to preserve stakeholder confidence in analytics outputs.
• Support structured release and change management practices for recurring reports, dashboards, and analytical products.

Skills for Success

• Bachelor’s degree in business, Economics, Finance, Data Analytics, Information Systems, Engineering, or a related discipline.
• Minimum 8 years of relevant experience in business analytics, strategic insights, transformation analytics, financial or commercial analytics, procurement insights, or similar roles.
• Experience in a large, matrixed organization with multiple stakeholder groups and enterprise reporting requirements.
• Demonstrated experience in supporting senior stakeholders with analytical insight, structured problem-solving, and decision-oriented reporting.
• Experience in building or improving KPI frameworks, management reporting, dashboards, or business performance views.
• Strong proficiency in SQL, including the ability to design and optimise complex queries (e.g. joins, CTEs, window functions) with a focus on performance, scalability, and maintainability.
• Extensive hands-on experience with Databricks (SQL and workspace environments), including querying, data transformation, and supporting scalable analytics solutions.
• Advanced capabilities in Power BI (including data modelling and DAX) and Excel/Power Query to develop robust analytical models and deliver stakeholder-ready insights.
• Experience working with enterprise data platforms or data lake environments, with a strong understanding of data structures, pipelines, and large-scale data processing.
• Strong business acumen and judgment, with the ability to distinguish signal from noise and focus on what matters to leadership.
• Excellent problem-framing and synthesis skills, including the ability to turn ambiguity into structured insight.
• Strong executive communication and storytelling ability, with the ability to present complex analysis in a concise, clear, and compelling way.
• Strong stakeholder engagement and influencing skills, especially in environments where alignment must be achieved without formal authority.
• High degree of ownership, independence, and resilience in a fast-paced and evolving environment.
• Strong collaboration skills and the ability to bridge business, finance, technology, and operational perspectives.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!