Senior Performance Analyst

Optus is seeking a data-driven Senior Performance Analyst to drive eCommerce growth across all Consumer and Small Business product lines.

This role is critical in analysing performance trends, tracking key metrics, and developing actionable insights to optimise our eCommerce strategy. The ideal candidate will be highly skilled in forecasting, identifying gaps in plans, and ensuring data-driven decision-making to enhance team performance and digital sales growth.

The day to day

• Performance Insights & Reporting – Analyse key trends, track performance, and provide insights to drive eCommerce growth.
• Forecasting & Gap Analysis – Develop forecasts, identify gaps in plans, and create strategies for improvement.
• Business Performance Reviews – Lead performance tracking, data storytelling, and reporting for leadership teams.
• Growth & Strategy Execution – Support the delivery of eCommerce sales strategy and annual operating plan (AOP) targets.
• Customer & Experience Optimization – Identify opportunities to enhance digital customer journeys and optimize eCommerce performance.
• Stakeholder Engagement & Communication – Present data-driven insights in a compelling way to influence senior leadership.

What we’re looking for

• Strong background in performance analysis, business intelligence, or consultancy (management consulting experience is a plus).
• Ability to analyse data, identify trends, and communicate insights effectively through reports and presentations.
• Experience in developing dashboards, reporting packs, and business insights at a leadership level.
• Expertise in forecasting, sales tracking, and performance management in a digital or eCommerce environment.
• Qualification in Commerce, Sales, Marketing, or a related field is preferred.
• Proven ability to drive business results, optimise strategies, and influence decision-making at a senior level.

If you have a passion for data, performance optimisation, and strategic insights, apply now to join our team and drive digital growth at Optus!
 

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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