Senior Portfolio Analyst (Credit Risk)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

Join our Billing & Credit team within Group Finance, where we ensure customers across all Optus segments experience simple, accurate and secure billing and payments. As a key contributor to this high‑performing function, you’ll help champion our customers through better onboarding, clear billing experiences and strong financial controls.

As the Senior Portfolio Analyst, you’ll use your analytical expertise to build insightful reporting, drive automation & self-serve, , improve credit risk oversight, and support risk‑aware decision‑making. You’ll analyse complex data, develop dashboards and KPIs, streamline processes, and collaborate across teams to deliver actionable insights that enhance performance, reduce risk and improve outcomes for both customers and the business.

What you’ll be doing

• Lead the creation and automation of high‑quality reporting and analytics solutions for to monitor controls across the E2E credit management & credit lifecycle across all channels and all systems to support adherence to credit risk internal policies, regulatory requirement, compliance & governance requirements, and to manage overall credit risk performance.
• Deliver actionable insights by analysing trends, building forecasting models and translating complex performance data into clear opportunities that drive improved business outcomes.
• Partner with stakeholders by leading performance discussions, managing deliverables, and translating complex analytical and financial insights into clear, actionable business impacts.
• Collaborate across Optus to align reporting solutions with enterprise data standards, while sharing expertise and best practices to uplift capability across teams.
• Ensure data accuracy and governance by maintaining a clean reporting catalogue, data library, standard operating procedures, enforcing consistent definitions and methods, and building strong data models.

What makes you perfect for the role?

• Degree in business, finance, statistics or related field, with telco experience valued.
• 5+ years in data analytics with strong skills in data modelling, integration, visualisation and advanced SQL across large datasets.
• Proficient with BI tools (Tableau, Cognos, Alteryx), advanced Excel/VBA, and experienced in data quality, lineage and ETL processes.
• Solid background in credit risk, billing or financial reporting, with the ability to translate policy and regulatory requirements into actionable, compliant insights.
• High proficiency in Excel (financial analysis and modelling), PowerPoint, and complex database work.
• Excellent communication and presentation skills, with the ability to simplify complex insights for senior stakeholders.

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.