Senior Portfolio Analyst

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Senior Portfolio Analyst, you will join a high-performing team committed to advancing customer identity and access management (CIAM) through insights driven by data. Your responsibilities are vital to our mission of onboarding, identifying, and authenticating customers efficiently, while ensuring secure and reliable identity experiences across diverse brands.

Role can be based in Sydney or Melbourne.

What You’ll Do | Your day to day will consist of

• Leading the development and build of data visualization for identity verification and authentication, including Digital ID and Universal Login capabilities.
• Delivering and automating high-quality dashboards and reports to present information clearly and efficiently.
• Assisting in the implementation and adoption of new platforms and tools from initial build to production phases.
• Developing data assets to support reporting and monitoring controls within customer identity processes across all channels and scenarios.
• Crafting reporting frameworks and solutions to support adherence to internal policies, regulatory requirements, and compliance governance.

What You Bring | What makes you perfect for the role?

• Proven experience in data visualization, analytics, and reporting solutions.
• Proven experience in customer ID and authentication
• Outstanding technical expertise in crafting dashboards, monitoring tools, and data models.
• Strong ability to translate analytical outcomes into business impacts understandable by non-technical collaborators.
• Excellent collaboration skills to work with diverse teams and align data solutions with enterprise reporting strategies.
• A curious and analytical approach to drive actionable insights and continuous improvement.

The good stuff…. | What’s in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity