Senior Portfolio Manager

Be a Part of Something BIG! 

The Senior Manager, Portfolio Management, Consumer & Business Segment IT (CBS IT), acts as the trusted strategic business technology partner for Consumer & Business Segment (CBS) on all IT related matters. This role is part of Singtel Singapore IT that focuses on aligning projects and resources with business goals, ensuring that the portfolio of initiatives delivers maximum value for CBS, and adds value by assessing business needs from CBS and adapting with innovative technologies and capabilities to ensure optimal alignment between CBS business priorities and IT strategic focus.

Make An Impact By

Business Partnering

• Act as strategic interface between IT and assigned business units, accountable for achieving business outcomes
• Build and maintain strong relationships, understand business needs and expectations, and work to ensure those expectations are met or exceeded
• Contribute to development of business unit’s strategy, plans and priorities by providing relevant inputs and understanding of existing and emerging technologies, applications and trends
• Identify and present new ideas to business which shall transform business operations, reduce operating cost and/or generate profitable revenue
• Function as IT’s advocate, marketer and communicator by developing a solid understanding of the current and planned IT architecture, applications, technologies and solutions that support business
• Identify, assess and resolve complex business problems/issues and propose alternative solutions

Stakeholder Management & Communications

• Engage and communicate with stakeholders, including senior management, senior project stakeholders and sponsors, to achieve business outcomes
• Influence and manage program business outcomes rather than purely managing the program process
• Lead, motivate and collaborate with cross-functional teams to solve diverse technical and business issues
• Exhibit high levels of thought clarity, presentation and communication skills

Portfolio Planning and Management

• Handle project portfolio planning and management for assigned business units and within CBS IT Division
• Lead cross-functional business and IT teams in the assessment of initiatives to establish requirements, high-level solution, cost estimates and delivery duration for business case viability
• Collaborate with key business stakeholders, project sponsors and different IT domain leads to oversee delivery of end-to-end IT solution, including resolving escalated issues and disputes while achieving business outcomes
• Ensure smooth transition to delivery teams for approved initiatives
• Support delivery teams with appropriate resource, reporting and financial management inputs
• Monitor and ensure relevant Service Level Agreements are met and work on improvement plans when necessary
• Prepare high-impact content generation, regular management reports and presentations for senior leadership team

Budgeting and Financial Management

• Act as key partner to CBS and IT teams in running and managing Annual Operating Plan (AOP), including but not limited to leading logistics support for AOP preparation, developing strategic themes, collating and fact-checking submissions of presentation materials from internal stakeholders and then, integrating the submissions into a coherent presentation flow and refining the AOP presentation to senior leadership team
• Support in managing the content for Business Performance Review and Weekly Trade Meeting (including developing relevant themes, monitoring material submissions, conducting first cut sanity check on the submissions & ensuring timely upload of materials for advanced reading by senior leadership team)
• Support in the coordination, managing and running of key internal events and workshops to facilitate strategic planning
• Manage capital and operational budgets to deliver maximum business value within financial and operational constraints, and provide cost transparency to business
• Prepare monthly financial reports for budget forecast review and budget variance explanation at CBS IT Division, project and product-oriented delivery squad levels
• Deliver financial submissions and updates to sponsors and senior stakeholders in accordance with Singtel capital management processes

Skills for Success:

• Tertiary qualification in IT, business management, product management or equivalent experience
• At least 8 to 10 years of IT Project Management, Business Program Management, Product Development and/or Account Management experience
• Extensive experience in a customer-facing role; strong experience in managing senior stakeholder relationships within similar organisations
• Confidence and effectiveness in relationship building – excellent interpersonal skills with ability to establish and maintain effective working relationships across all levels
• Excellent in strategic planning and execution
• Ability to lead business and IT transformation initiatives involving cross-functional teams
• Strong budgeting and financial management skills with keen eye for detail
• Proven problem-solving and analytical skills
• Clear communication and effective presentation skills to convey ideas and engage stakeholders
• Strong knowledge of project and software delivery life cycle and challenges involved
• Flexible, ability to perform in ambiguous situations, and adapt as business evolves
• Able to work well in a fast-paced environment with different stakeholders and manage different initiatives concurrently

Rewards that Go Beyond

• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!