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Senior Product Manager (Private Cloud)

Date: 23-Nov-2020

Location: Singapore, Singapore

Company: Singtel

As a Senior Product Manager (Private Cloud), the broad area of your job responsibilities should cover the following: 

  • Assessing and Specifying market requirements for current and future products by conducting market research supported by visits to/ engagement with customers and non-customers.
  • Development of new Product and Service Offerings.
  • Driving a solution set across development teams (primarily Development/Engineering, Operations, and Marketing) through market requirements, product contract, and positioning.
  • Developing and implementing a go-to-market plan, working with all departments to execute.
  • Performing sourcing, tender, negotiations, and contracting process with external vendors for development of products.
  • Drafting SOWs, and contracts T&Cs (usually with Legal/Contract Managers / Tax / Finance / Risk / Procurement / Engineering / Suppliers).
  • Building business case, modelling, definition, proposals, and approval papers for new products.
  • Gathering competitive market offerings and pricing.
  • Identification of potential market space and size.
  • Providing support to Product Specialist and Sales during customer engagement as the product expert.
  • Resolving business operational issues (communicating with different supporting functions internally and with external partners) and keeping aligned within the direction of business goal.
  • Developing or update price catalogue, sales kit, configuration tools, marketing materials, customer facing materials, product/ technical documents (GTM materials).
  • Developing end-to-end process for order flow through and product operating/ support structure.
  • Managing and providing specification for configuration of business support system, e.g. billing and quotation tool systems, provisioning forms, etc (supported by IS/IT).
  • Managing and driving Customer Satisfaction and Demand Surveys (supported by external vendors).
  • Conducting or arranging product training/briefing for customers and non-customers.
  • Managing vendors and their performance, contracts, and renewals.
  • Establishing and managing vendor payment or settlement process.
  • Keeping updated on market technology developments for regular review of product risk and roadmap.
  • Involving with UAT of products before production/launch.
  • Performing projection and monitoring of product revenue, cost, and P&L.
  • Reviewing funnel with sales.

 

The ideal candidate should possess:

  • Minimum 5 years’ experience in business to business product and solution management. Experience in Business Development, Sales, Pre-Sales or Product Management.
  • Experience in vendor selection/assessment, negotiation and vendor management.   
  • Good commercial acumen, financial and operational judgment.
  • Ability to determine, priorities and articulate business requirements.
  • Process development and re-engineering.
  • Understanding of customer value principles and the ability to create customer and internal documentation to support.            
  • Good market, competitive knowledge and insights.
  • Experience in managing complex products/solutions and capability development projects.  
  • Understanding of Private Cloud, DevOps practices, Public Cloud, Tools and Cloud / DevOps technologies.
  • Experience in working in a large ICT organization.