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Product Manager

Date: 03-Oct-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


Job Responsibilities:

To lead changes and develop new innovative product offerings and markets for the Communication Platform as a Service (CPaaS), a platform that support enterprise customers to integrate real-time communications to their applications through application programmable interface and connectors to enhance customer engagement as well as improve communication workflows.

  • Drive platform and product lifecycle, from conception to launch, along with post-launch analysis and continuous improvements.
  • Conduct due diligence to introduce and productize CPaaS products and services.
  • Product Engineering responsible for the architecture of the CPaaS solutions (plan & design the end-to-end infrastructure to ensure high availability, resiliency, secured and with SLA -internal and external).
  • Manage all stakeholders (IT, Mobile Network, Fixed Network, partners), timeline and budget.
  • Responsible for process documentation, billing, UAT and BRT.
  • Partnership engagement (drive & build eco-system stickiness with partners, system integrators and resellers).
  • Responsible for market research, competitive analysis, formulate product strategies & roadmap and business case development.



     Job Requirements

  • Bachelor Degree with at least 10 years of relevant working experiences
  • An expert practitioner of Agile Product development principles
  • Experience in launching digital platforms, products or services from idea to execution
  • Strong understanding of the digital landscape and innovation trends
  • Knowledge and experience using product management tools
  • Experience in user-centered design processes and analysis tools
  • Expert in MS Powerpoint and ability to develop professional presentation quickly
  • Able to work in effectively in a team and with vendors to communicate requirements effectively


*We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.