Senior Service Delivery Director

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Global Service Delivery Leadership

• Set the strategic direction for global service delivery across Telco and ICT portfolios, ensuring alignment with corporate objectives.
• Govern end-to-end delivery for enterprise and Government accounts globally and locally, driving consistency and excellence across regions.
• Champion customer experience through proactive service management, executive-level engagement, and rapid escalation resolution.

Operational Excellence

• Architect and implement standardized processes, tools, and methodologies to enable global scalability and efficiency.
• Define and monitor KPIs, SLAs, and governance models to ensure contractual compliance and operational integrity.
• Lead continuous improvement and digital transformation programs to optimize cost, quality, and speed of delivery.

Commercial Alignment

• Partner with Sales and Account Management to support service sales and renewals.
• Translate customer requirements into executable work orders and service plans.
• Ensure service delivery contributes to revenue growth and profitability.

Executive Leadership & Stakeholder Management

• Lead and inspire a global organization of multidisciplinary teams, fostering a culture of accountability, innovation, and high performance.
• Engage with C-level executives, strategic customers, and ecosystem partners to strengthen relationships and influence outcomes.
• Serve as a trusted advisor to senior leadership on service strategy, operational risk, and customer experience trends.

Skills for Success:

• 15+ years of experience in telecommunications, ICT, or managed services.
• Proven track record in global service delivery leadership roles.
• Strong knowledge of ITIL frameworks, service management, and operational governance.
• Experience managing large-scale, complex delivery environments across multiple geographies.
• Excellent stakeholder management and communication skills, with ability to influence at C-level.
• Ability to define and execute global service strategies that drive transformation and growth.
• Deep understanding of governance, performance management, and continuous improvement.
• Proven ability to build, lead, and inspire high-performing global teams.
• Balances commercial priorities with exceptional service experience.
• Thrives in dynamic, fast-changing global environments.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!