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Senior Solution Designer

Date: 13-May-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

 

In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!

 

Apply now, and ignite our digital future together.

 

  • Provide end to end Solutions for CRM that covers all internal stake holding Business.
  • Manage Vendor Solutions ,review and bridge the gaps.
  • Track the solution delivery and manage stakeholders wrt Solution Delivery.
  • Take part in initiatives and advice Product owners with assessments.
  • Conduct Design reviews with Vendors and Business stakeholders and ensure to implement Singtel’s standards.

 

Requirements:

  • 8 to 10 years of call centre application development role.
  • Ability to manage the on-shore or offshore development teams , able to guide , assign and manage the IVR develop
  • CRM expertise- preferably Telco domain – 5 to 10 Yrs minimum.
    • Worked on any Industry branded CRM products – Salesforce, Amdocs,Siebal,Oracle,Microsoft Dynamics CRM
    • Preferably Amdocs CRM/Microsoft Dynamics CRM
  • Expert in Telco BSS-OSS Solution Architecture,tmforum.
  • Well versed with ETOM/TAM model, Event driven Solutions
  • Exposure to any DevOps flavour
  • Experienced in Agile Methodology based projects.
  • Strong Technical background in Java/.Net
  • Strong Database Knowledge – Oracle/MSSQL/MySQL
  • Hands on Cloud based Solutions. Able to drive cloud infra designs.
  • Experienced in Microservices Solutions.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

 

In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!

 

Apply now, and ignite our digital future together.