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Senior Solution Designer

Date: 22-Jul-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

 

In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!

 

Apply now, and ignite our digital future together.

 

Responsibilities

  • Delivery
  • Accountable for development and execution of a coherent and aligned Billing and Customer Care delivery strategy, to achieve the in year objectives.
  • Ensure that projects undertaken consistently meet all aspects of quality, time and cost.
  • Ensure program/project delivery in accordance with Singtel IT strategic standards. 
  • Accountable for quality, on-time and customer satisfaction
  • Consulting 
  • Uses professional knowledge, experience and technical expertise to respond to questions and facilitate problem solving.
  • Generally advises, influences and guides customers and business/IT partners over whom there is no direct authority
  • Strategic Sourcing
  • Retain IP in heavy outsourced environment
  • Architecture 
  • Ensure architectural standards, guidelines, policies and best practices for technology and applications.
  • Relationship Management
  • Strategic vendor management, business, IT and provider alignment.
  • Maintains and forms alliances with recognized experts and with decision makers.

 

Requirement

  • Tertiary education with Degree in Computer Science, IT, software or computer engineering fields or equivalent.
  • Minimum 7 years of relevant IT experience, preferably with Telco experience
  • Good to have Post graduate on IT Management.
  • Experience in evaluating and managing technical, business issues and risks and the associated complexity.
  • Experience in communicating and influencing at senior management
  • Experience in managing multiple business stakeholders and vendors
  • Strong understanding of architectural principles and industry standards
  • Experience in delivery in a complex and high pressure environment
  • Strong customer focus with a commitment to delivery of quality services
  • Strong vendor management experience with successful track record of driving to an outcome
  • Knowledge of telecommunication systems, technical and engineering concepts as well as business operations and processes.
  • Ability to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organization.
  • Demonstrable background in the design, implementation, measurement and tracking of operational key performance indicators
  • Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes
  • Proven track record of conceptual / strategic thinking ability
  • working capability to develop efficiently in Agile Scrum Model, CI/CD DevOps, as well as deep working understanding of the Billing and Customer Care business functions.
  • A core focus of the role will be to develop greater internal capability to co-develop innovative solutions with technology partner.
  • Knowledge of NetCracker OSS applications and Amdocs CES applications will be an added advantage.
  • Possess excellent communication, collaboration, presenting and influencing skills, particularly in liaison with internal & external service providers and senior leadership
  • Self directed and motivated to achieve project milestones
  • Negotiations skills
  • Possess the ability to exercise independent and effective judgment
  • Strong analytical skills, meticulous, energetic, innovative, able to work well in a team and under pressure
  • Good interpersonal skills, resourceful, take ownership, able to conceptualize, ability to motivate and build high performing team
  • Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches
  • Display a disciplined but flexible approach to problem solving
  • Work well under pressure and to tight deadlines