Support Engineer

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Job Description:

• Analyses process/program specifications & translate specifications to operational procedure, conforming to program guidelines and programming best practices.
• Ensure operational processes for the respective systems are well documented. This includes system inventories, solution doc, SOPs etc.
• Perform Event Monitoring for all Configured Alerts and Take corrective actions as per the defined SOP.
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently.
• Able to provide prompt 24x7 support when necessary (Rotational)

Requirement:

• Bachelor's Degree in IT, Computer Science Engineering or any equivalent
• Strong knowledge in SQL, Python and RPA
• Knowledge on Telecommunication Business Processes, BSS/OSS product knowledge is an added advantage.
• Strong problem-solving skills and ability to think out of the box
• Team player with strong communication and interpersonal skills