Senior Solution Designer

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

This role operates within Optus’ fast-paced, agile Digital Commerce & Platforms Tribe, at the forefront of ecommerce innovation. The Tribe focuses on enabling next-generation ecommerce capabilities for both consumer and business sectors. Its key responsibilities include crafting and implementing digital commerce strategies, building multichannel ecommerce capabilities with a unified customer view, improving cross-sell and upsell functionalities via a universal cart, and automating user journeys to improve key performance metrics like conversion rates and error reduction.

The Senior Solution Designer will play a pivotal role in developing and driving solutions demonstrating Vlocity capabilities such as EPC, CPQ, and Order Management. This includes ensuring the reliability of the ecommerce platform by incorporating proven design patterns, risk management strategies, and staying updated on Salesforce’s communication cloud roadmap. The role requires a strategic problem solver with strong technical and soft skills, including business partner management, communication, and data-driven decision-making, to deliver innovative and commercially sound solutions that balance customer needs with organisational goals.
 

Ready to reimagine your career at Optus?

• Craft and develop innovative processes to operationalize features and capabilities in Salesforce Vlocity, including refining order management and orchestration patterns.
• Ensure production readiness by implementing vital NFRs such as alarms, alerts, dashboards, monitoring, performance metrics, and error management.
• Serve as the gatekeeper for all Vlocity-related process flows and designs within the ecommerce platform, ensuring robust controls and resilience.
• Drive alignment across squads and departments, including IT, Privacy, Regulatory, Product, and Customer Success, to ensure cohesive and effective Vlocity integration.
• Collaborate with delivery and support teams to define capacity requirements, engage senior stakeholders, architects and improve the benefits of Vlocity capabilities.

It starts with you!

• Poses a degree in Data, Engineering, Science, or IT, with lengthy demonstrated ability in IT, digital, or customer experience roles, preferably within telecommunications or IT industries, 7+ years in Agile environments of which 4+ years in Vlocity.
• Owning and managing the Vlocity platform.
• Proven experience in operations management, analytics, security, and delivering products within Agile frameworks, with strong skills in applying policies, regulations, and business requirements effectively.
• Demonstrated ability to work with and manage multiple stakeholders, showcasing strong analytical, written, and oral communication skills, along with a focus on customer experience.
• Highly organised with attention to detail, ability to meet business outcomes, adapt to changing priorities, and take initiative in a fast-paced, dynamic environment.
• Proven track record to lead positively in challenging situations, collaborate effectively, maintain a solution-oriented approach, and continuously seek process improvements and innovative solutions.

The good stuff …

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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