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Senior Solutions Manager

Date: 25-Jun-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


Key Responsibilities:

The primary responsibility of the Solutions Manager is to provide Pre-Sales Technical Solutions to support Singtel business in Singapore

  • Proactively engage the customers primarily for all in-country Pre-sales technical matters
  • Support Sales/Account Managers by providing pre-sales technical support to help meet the requirements of customers and work with System Integrators to design and deliver end-to-end solutions.
  • Secondary responsibilities include responding to service provisioning and fault management enquiries and complaints, managing problems to resolutions, including escalations to Local Service Providers and equipment vendors


Job Functions:

  • Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and/or tenders and achieve high customer satisfaction for the services rendered.
  • Understand customers' networking and communications requirements and provide high quality network design for customers' global SDWAN and/or MPLS/IP WAN networks.
  • Perform role of overall solution architect integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
  • Constantly review customers'' network and proactively propose improvements to enhance network performance and achieve network optimization.
  • Provide technical support to account managers on Singtel services.
  • Conduct presentations on proposed solutions and new technologies to customers.
  • Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
  • Ensure quality documentation and updates for customers' network configurations and processes.
  • Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post-sales queries when required


Job Requirements:

  • Degree in Telecommunications/ Electrical/ Electronics/ Computer Science or equivalent qualifications with at least 3 years’ experience in a technical position in the Communications/Network or Information Technology related industry.
  • CCNA certification required. Those with CCNP/CCIP certification would have an advantage.
  • Knowledge of telecommunications related technologies and services such as SDWAN (e.g. Velocloud, Silver Peak), NFV, MPLS, Internet, SIP, Cloud access, wireless/5G technology, networking equipment etc.
  • ITIL certification as well as experience in IT such as Messaging and collaboration, security, servers, backup solutions will also be an added advantage.
  • Ability to work independently, and communicate effectively with customers, peers and colleagues.
  • Possess good customer handling and presentation skills.