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Systems Planning Manager

Date: 25-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Responsibilities:

  • Lead in the network design, implementation, and support on geo-distributed SIP platform.
  • Plan, implement, and provide support to maintain the enterprise voice infrastructure (VoIP), including network design, capacity, monitoring, and patch management.
  • Collaborate closely with internal and external stakeholders to drive coverage expansion, quality, and security for the various enterprise voice platform, such as UC and SIP.
  • Ensure the detailed call recordings and web servers for billing management are maintained and controlled effectively in meeting audit standards.
  • Ensure maintenance, upgrades and new implementations are executed with minimal impact on business and customer operations
  • Provides second level technical support, resolution and improvement plans for complex issues on the voice platform, together with external vendors and service integrators.

 

The ideal candidate should have/be:

  • Candidate must possess at least a Professional Certificate, Bachelor's Degree or Professional Degree in Electrical & Electronics, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 3 years of experience in voice engineering role.
  • Strong technical knowledge in SIP protocol, and VoIP technologies. Familiar with vitalized systems and firewall is a plus.
  • Good knowledge of Microsoft Teams, Zoom will be an advantage.
  • Experience in designing voice networks globally in a service provider environment.
  • Experience in troubleshooting complex technical issues with external and internal stakeholders.
  • Participated in any technical evaluation or solution to meet customer requirements for regional UC/SIP/VoIP service.
  • Strong verbal and written communication skills, with a customer focused attitude
  • Able to work independently, play a hands-on role and adapt in a challenging and fast-paced environment.

 

Preferred:

  • Cisco (CCNA, CCNP) certifications
  • Candidates who currently attached in ICT/Telco industries that handling the similar capacity area.
  • Skills and/or experience in escalation management, advanced problem solving & documentation.