Senior IT Architect, Microsoft

Key Roles & Responsibilities 

• Utilize independent and creative problem-solving skills to assist in technical troubleshooting and analysis for customer reported issues

• Manage and maintain second level escalated support tickets from customers from receipt through resolution

• Maintain a positive interactive working relationship with Operations and Product Engineering to resolve issues and escalate as necessary for resolution

• Self-driven to perform at a high level and invigorated to do their best when no one is watching

• Customer-focused at all times with the goal of resolving customer issues in the quickest most effective way possible

• Should have relevant Microsoft certifications 

The Ideal Candidate Should Have/ Be

• Should have 5-7 years of experience in setting up MS Dynamics CRM/SharePoint.

• Responsible to set up Microsoft Dynamics CRM in high availability, multi-server roles and multi-tier environment

• Responsible to set up Dynamics Server side sync for Email and Document sync to SharePoint, outlook integration, CBA and IFD

• Responsible to set up Microsoft SQL cluster in high availability environment

• Must have understanding on the pre-requisite requirements of ports, service accounts, SSL, IIS

• Understanding/Responsible to set up Active directory, AD FS and forest trust between different domains.

• Responsible to set up application infrastructure like reverse proxy applications, MS Dynamics CRM/SharePoint services packs , Roll ups , SFTP servers , SSL etc.

• Trouble shoot Microsoft CRM and SharePoint installations, performance tuning of application infrastructure.

• Should have experience in networking and setting up domains , servers (OS installation , etc.) , server virtualization

• Experience or Knowledge on HyperV, VMware, cloud environment like Azure or AWS

• Additionally good if have SharePoint setup or support experience