Senior Technology Delivery Architect (SDWAN Specialist)

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

• Act as Level-3 engineer and Subject Matter Expert for Global Network Services.
• Part of the 24x7 escalations team (on rotational standby call).
• Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
• Provide Technical Support and consultancy as SME to internal stakeholder, for and not limited to service onboarding and process improvement.
• Review complex change request and participate in pre-change council meeting.
• Work closely and support problem management team to identify root cause of chronic problem or recurring issues, plan for preventive actions and improvement.
• Analyse IP network performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
• Occasionally provide training to Tier 1 and 2 engineers on the complex issue handled.
• Perform risk and impact assessment on the hardware, software advisory affecting Singtel network.
• Support engineering teams on new product/ feature implementation, node deployment and technical support matters
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, manuals, troubleshooting guides, etc

Skills For Success

• Degree in Computer Science / Electronics Engineering, or any other relevant discipline.
• Cisco CCIE certified or CNNP with rich experience troubleshooting in complex enterprise LAN and large WAN network.
• At least 8+ years’ experience in similar support roles, working directly with large global customers and partners.
• Minimum to have one SDWAN certifications.
• Working experience minimum in two of the following SDWAN product: Cisco, Silverpeak, Velocloud, Fortinet, etc.
• Strong knowledge on Telco and enterprise network and technologies.
• Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SDWAN Overlay protocols.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience of Security services (IDS/IPS, UTM, DDoS, Firewalls etc.)
• Working Experience with security products like Checkpoint, Palo Alto, Fortinet, etc, is a plus.
• Strong ability to independently debug broad, complex, and unique networks with mixed medium and protocols required.
• Cloud and Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus.
• Excellent written and verbal communication skills are required.
• Strong situational awareness and critical thinking abilities.
• Experience in leading a team is great advantage as this role potentially will require to lead group of engineers.

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We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.