Senior Test Delivery Manager- Direct Contract

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Date: 07-Feb-2018

Location: Singapore, Singapore

The Senior Test Delivery Manager (STDM), is responsible for the delivery of testing services across all Singtel development initiatives where TMO has been engaged. The scope of the Senior Test Delivery Manager encompasses E2E Functional testing services.


The Senior Test Delivery Manager is directly responsible for managing, supporting, and providing strategic direction to the Test Managers, Test Architects, Test Delivery Managers and test delivery teams working under their direct and indirect supervision.


The Senior Test Delivery Manager plays a pivotal role in successful test delivery through the selected test vendors and their respective staff, to ensure they deliver testing on schedule and budget. The Senior Test Delivery Manager will ensure that test solutions delivered meet the technical and commercial needs of IT.

The Senior Test Delivery Manager will also provide expert Functional, Performance and Automation Testing consultation services to relevant stakeholders.


Change management for all change requests impacting Testing is the responsibility of the STDM. This involves coordination with various teams to determine the scope and the impacts within the agreed timeframe.


The STDM is accountable for accurately managing the allocated testing budget, tracking actual spent, providing financial forecasts and reporting on status as stipulated by the program.


Relationship management is a key aspect of the Test Management role. The Senior Test Delivery Manager will be the key escalation point representing TMO for Production Coordinators, System Owners, Portfolio Owners, Project Managers, etc.


The Senior Test Delivery Manager is responsible for ensuring that TMO test processes are used effectively by the vendor delivery team to successfully deliver testing. This position will interface directly with the TMO Process Team, Optus IT management, vendors and project teams to assist with embedding testing best practices in the TMO testing process. 


The Senior Test Delivery Manager is responsible to review the Root Cause Analysis of production defects encountered as the result of IT Changes where TMO was engaged. The Senior Test Delivery Manager is expected to work with delivery and operational teams to identify and capture required Intellectual Property to ensure knowledge retention within the department is maintained.


The Senior Test Delivery Manager are expected to continually improve the test infrastructure, processes and systems to increase the efficiency and effectiveness of test services.  Recruiting and managing permanent and contract staff to meet testing goals also forms part of this role. 


The Senior Test Delivery Manager will be expected to:

  • Continually improve the Delivery Model across IT Testing for E2E test services.
  • Deliver Test Metrics to measure performance across the delivery of TMO E2E test services.
  • Govern testing of E2E test services provided by TMO.
  • Provide expert consultation services to all required stakeholders within the E2E testing portfolio.
  • Contribution to the process for TMO engagement for Agile/Sprint testing, System Integration Test, Performance Testing and Test Environment Management.
  • Manage test delivery vendors to ensure that across projects the vendors remain within scope, schedule, cost and quality targets as defined in the vendor agreements.
  • Identify and manage project dependencies and critical path within the Singapore TMO project pipeline.
  • Supervise Test Managers, Test Architects and Test Delivery Managers, influence them to take positive action and accountability for their assigned work.
  • Implement TMO test delivery processes to facilitate successful delivery of testing services.
  • Maintain good working relationships with Group IT, IT Program Team vendors and project owners.



  • An IT, Engineering, or related tertiary qualification with 15+ years IT experience
  • 5+ years test management experience leading a multi-disciplined team during large complex deliveries.
  • Expert in delivering E2E testing services within multiple testing delivery methodologies. i.e Waterfall/V model, Agile. 
  • Expert knowledge of quality improvement, quality process, quality assurance methodologies and best practices
  • Demonstrated ability to work independently, in a team environment and manage multifunctional projects in a fast paced environment.
  • Proven management of escalations around test delivery issues in liaison with the key stakeholders
  • Proven delivered effective test management procedures and processes during the test delivery  lifecycle
  • Proven experience in handling resources in multiple locations
  • Proven E2E testing experience, within a complex, multi-tiered architecture.
  • Expert knowledge of test tools
  • (e.g. HP ALM QC/PC v11.00 or higher, HP Vugen LoadRunner and analysis, HP BAC diagnostics, HP Sitescope, HP RUM, HP BPM,  HP UFT, TOSCA, Selenium with Cucumber/Ruby)
  • Familiar with Microsoft and Unix/Linux operating systems.
  • Good knowledge of Oracle and Microsoft SQL databases.
  • Computer literacy with MS Project, MS Word and MS Excel and MS Visio.
  • Strong organizational, writing, and interpersonal communications with the ability to influence others at all levels (client facing, commercially aware, assertiveness, consensus building, and negotiation).
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Ability to defuse tension among project team, should it arise.
  • Ability to tailor and customize the test delivery processes as per program objectives.

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