Service Delivery Analyst- #catalystWSP

Date: 6 May 2024

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


​​​​​​Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? 


Job Responsibilities: 

•    Service Delivery Management:
o    Use of project management artefacts to review and publish the effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.
o    Understanding the pipeline of demand and work with the SDMs  (internal TI member) to identify and report an appropriate supply of resources.
o    Provide regular reports to the management and other departments on the TI Squad’s achievements, challenges, and recommended solutions.
o    Holding the teams to the highest standards, project discipline and accountability.
o    Ensuring compliance with the infrastructure standards for applicable Service Area by reviewing the deliverables.
o    Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

•    Financial & Contract Management: 
o    Work with internal TI SDMs to identify the Financial and Contract progress and report to the management on the current state.


  • A completed diploma from a reputable Polytechnic 
  • 3 year or less work experience