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Service Delivery Director

Date: 17-Apr-2022

Location: Singapore, Singapore

Company: Singtel Group

The Director for Cyber Managed Service Operations, reports to the Head for NCS Cyber. You will build and lead :

An effective and intelligence-led 24x7 Cyber Security Operations function to perform security monitoring, incident response, data loss prevention, vulnerability management, threat intelligence and threat hunting.

In the enhancements on incident response life cycle, security tools, SOAR playbook, IR runbooks and security processes for daily security operations.


It is an important mandate that you create, manage, and develop the roadmap and plans for the Cyber Operations to drive continuous improvement in maturity and capability, as well as implementation of new technology enhancements that support the Cyber Operations. Additionally, define operational and efficacy metrics by which success will be measured.


You will provide effective cyber security monitoring and timely response to address security events and incidents. As the role requires you to lead response and investigation on cyber security incidents and threats, you will be the incident response manager to triage and manage all cyber security incidents across the enterprise. In addition, assist to build and enhance on enterprise detect, response and recovery security functions.


Hands on to the role, you will utilize and understand the common data available from security tools, including Log Management, Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), firewall, intrusion prevention systems, Anti-Virus, Privileged Access Management and Data Loss Prevention (DLP) systems.


As a leader to the team, you need to stay abreast of the threat landscape by monitoring and researching on OSINT and related intelligence.


The ideal profile should have / be:

Degree/Diploma or higher in Computer Science, Information Systems or equivalent

At least one security certification is preferred, such as Certified Information Security Management (CISM) or any SANS GIAC Security Certifications.

At least 8 years of experience or more in Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence or Vulnerability Management.

Proven track record in establishing and managing a Cyber Managed Service Operations

In-depth knowledge of :

incident response plan, intrusion detection in-depth, packet analysis, adversary tactics, techniques and procedures and vulnerability management.

threat intelligence lifecycle, threat hunting methodology, cyber kill-chain, MITRE attack framework & malware reverse engineering.

log Management, Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), Data Loss Prevention (DLP) systems.

Excellent communications and able to work well at all level