Service Delivery Executive

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by:

1. Review and Verify request received
2. Check for completeness of information
3. Check for accuracy of information
4. Decompose orders i.e. determine types of orders to be raised
5. Create order in ECOM System
6. Create Project Tie
7. Create Bill Dependency Tie
8. Create Circuit Tie
9. Send email acknowledge email to Customer / Requestor
10. Amend Orders if required
11. Amend CRD if required
12. Create New Customer Account if required
13. Create New Billing Account if required
14. Change Customer Account Name / Address
15. Change Customer UEN
16. Change Billing Account Name / Address

Skills For Success:

System Knowledge

a. Quotation System (QS)
b. CRM
c. ECOM
d. ESOM
e. NGNIS
f. EWS

Knowledge of the following products:
a. Voice/eVolve Service [Phonenet, BizDel, BizVoice, SingNet eVolve, BDL, Phonenet, SaaS etc]
b. Data Services [Domestic Data, International Data, Cyber Security etc]

Skill Set
a. Required to have relevant Product knowledge e.g. schemes, plans and value-add combinations.
b. Need to liaise with Sales or internal stakeholders on request details, Credit Management for blacklisting, Number Managements Team to allocated numbers for Voice services
c. Able to work in a fast pace environment.
Candidates who do not have the necessary system, skills and product knowledge will be provided with the necessary training.