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Assistant Service Delivery Manager (System/ AWS)

Date: 06-Nov-2020

Location: Singapore, Singapore

Company: Singtel

<span style="font-family:"Arial",sans-serif">We have a great opportunity for a talented and self-motivated Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!

 

<span style="font-family:"Arial",sans-serif">Role & Responsibilities:

<span style="font-family:"Arial",sans-serif">-  Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.

<span style="font-family:"Arial",sans-serif">- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.

<span style="font-family:"Arial",sans-serif">- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.

<span style="font-family:"Arial",sans-serif">- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

<span style="font-family:"Arial",sans-serif">- Ensure service level meet requirement.  Propose and implement action plan when required.

<span style="font-family:"Arial",sans-serif">- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business (BCP and DR)

<span style="font-family:"Arial",sans-serif">-  Create and maintain comprehensive documentation for all FM operations.

<span style="font-family:"Arial",sans-serif">- Assist in preparation of proposals and solution presentations.

<span style="font-family:"Arial",sans-serif">- Able to manage a large diversified full fledge infrastructure IT teams, ranging from DC operators, systems, monitoring, automation, provisioning and cloud AWS services

<span style="font-family:"Arial",sans-serif">- Attain key certifications for partnership with key vendors.

<span style="font-family:"Arial",sans-serif">- Technical project management experience and mentor to junior team lead and engineers.

<span style="font-family:"Arial",sans-serif">- 24x7 standby

<span style="font-family:"Arial",sans-serif">- Support ELDC sites e.g. MOE, SSG, CSC, SEAB etc

<span style="font-family:"Arial",sans-serif">- Lead and manage infrastructure changes through change request process & provide status reports to the relevant parties.

<span style="font-family:"Arial",sans-serif">- Lead and monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability.

 

<span style="font-family:"Arial",sans-serif">The ideal profile should have / be:

<span style="font-family:"Arial",sans-serif">- A good team player, people leader and manager.

<span style="font-family:"Arial",sans-serif">- Good customer service and able to manage customer well

<span style="font-family:"Arial",sans-serif">- PMP/CITPM certification, AWS certification (e.g. solution architect, sys ops, dev ops etc)

<span style="font-family:"Arial",sans-serif">- Technically strong in managing system & cloud infrastructure;

<span style="font-family:"Arial",sans-serif">- Operation System and Cluster – Windows/Unix/Linux

<span style="font-family:"Arial",sans-serif">- Backup infrastructure – such as Veritas Netbackup, EMC

<span style="font-family:"Arial",sans-serif">- PIM infrastructure – Cyberark

<span style="font-family:"Arial",sans-serif">- DC infrastructure

<span style="font-family:"Arial",sans-serif">- Traditional On-Prem infrastructure and Cloud Infra in AWS

<span style="font-family:"Arial",sans-serif">- System & Cloud Automation tools such as Blade logic, AWS automation tools and scripting tools.