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Service Delivery Manager

Date: 18-Nov-2021

Location: Singapore, Singapore

Company: Singtel Group

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.

 

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.  

 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

 

 

Key Responsibilities:

 

Service Delivery incorporates the end to end deliverables of the Service Contract delivered by Singtel Group. This includes:

  • Service governance, client engagement with Customers, and managing external and internal stakeholders’ expectations and deliverables outcome.
  • The service delivery will also cover the growth of the account and looking into delivering excellent Customer Engagement experience
  • Make strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers.
  • Act as the SPOC for Customer engagement on service delivery matters, and will be part of the Client Delivery Engagement, EDMS organization structure.
  • Lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.
  • Operation delivery includes leading team on delivery excellence, and driving towards continuous service improvements, and enhancing the service values to the customer.
  • Engage and manage 3rd party partners, to align their delivery competency and capabilities with Singtel service contract to our customers
  • Manage the financials for the service projects under his purview.

 

The ideal candidate should possess:

  • Degree holder
  • ITIL Foundation
  • Min. 4-5 years in general service delivery, in network and security.
  • Min 2 yrs working in enterprise scale IT environment,
  • Service Delivery Management
  • Proficient in Network technical workstream
  • Project P&L Management

 

 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.