Service Delivery Mgr, Service Leadership

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerise the civil service sector and integrate IT into its public services.

Job Description

• Report to the Project Director
• Driving the efficiency and effectiveness of the incident management process
• Producing management information, including SLA / KPIs and reports
• Understanding and implement contract term and conditions while meeting contract SLA / KPI
• Assist in tender response and quotation.
• Monitoring the effectiveness of incident management and making recommendations for improvement
• Managing contract Profit and Loss and finance reporting to management.
• Developing and maintaining the incident management system complying to ISO20K
• Driving, developing, managing, and maintaining the major incident process and associated procedures
• Reviewing and auditing the process
• Ensuring that L1 and L2 engineer follow the incident management process for every incident

Qualification

• Candidate to have at least 5 years’ experience in similar capacity
• Candidate to have at least postgraduate diploma in IT or engineering field. Preferably to have degree in similar field.
• Preferably to have ITIL and / or PMP certification
• Preferably to have experience with Security Management System i.e. Bosch BIS and BVMS

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.