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Service Delivery Mgr, Service Leadership

Date: 10-Jan-2023

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerise the civil service sector and integrate IT into its public services.


Job Description

  • Report to the Project Director
  • Driving the efficiency and effectiveness of the incident management process
  • Producing management information, including SLA / KPIs and reports
  • Understanding and implement contract term and conditions while meeting contract SLA / KPI
  • Assist in tender response and quotation.
  • Monitoring the effectiveness of incident management and making recommendations for improvement
  • Managing contract Profit and Loss and finance reporting to management.
  • Developing and maintaining the incident management system complying to ISO20K
  • Driving, developing, managing, and maintaining the major incident process and associated procedures
  • Reviewing and auditing the process
  • Ensuring that L1 and L2 engineer follow the incident management process for every incident



  • Candidate to have at least 5 years’ experience in similar capacity
  • Candidate to have at least postgraduate diploma in IT or engineering field. Preferably to have degree in similar field.
  • Preferably to have ITIL and / or PMP certification
  • Preferably to have experience with Security Management System i.e. Bosch BIS and BVMS


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.