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Lead Service Delivery Manager

Date: 27-Mar-2021

Location: Singapore, Singapore

Company: Singtel Group

Responsibilities:

 

  • Assessing and specifying market requirements for current and future products and services by conducting market research supported by visits to/ engagement with customers and non-customers.
  • Development of new Product and Service Offerings
  • Driving a solution set across development teams (primarily Development/Engineering and Operations) through market requirements, product contract, and positioning.
  • Performing sourcing, negotiations, and contracting process with external vendors for development of products.
  • Building business case, modelling, definition, proposals, and approval papers for new products and services.
  • Gathering competitive market offerings and pricing.
  • Identification of potential market space and size.
  • Providing customer engagement on the products and services
  • Resolving business operational issues (communicating with different supporting functions internally and with external partners) and keeping aligned within the direction of business goal.
  • Developing end-to-end process for order flow through and product services operating and support structure.
  • Managing and providing specification for configuration of business support system, e.g. billing and quotation tool systems and provisioning forms (automated service request)
  • Managing and driving Customer Satisfaction and Demand Surveys
  • Conducting or arranging product and services training/briefing for customers
  • Keeping updated on market technology developments for regular review of product risk and roadmap.
  • Involving with UAT of products before production/launch.
  • Performing projection and monitoring of product revenue, cost, and P&L
  • Engaging Customer to manage their requirement on the products and services

 

 

The ideal candidate should possess:

 

  • Minimum 5 years’ experience in business to business product and solution management. Requires experience in Business Development, Sales, Pre-Sales or Product Management.
  • Minimum Engineering / Computing degree.