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Snr Consultant, Data Centre & BCP

Date: 24-Oct-2021

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

 

Responsibilities

  • Ensures operational services are delivered in accordance to project requirements.
  • Monitor and report to client on the SLA/KPI of the in-scope DCFM service.
  • Ensure respective operational service levels are met.
  • Provide monthly summary and/or progress report on systems health, statuses, risk status and status of Change Request / Service Request and System Problem.
  • Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
  • Monitor and update client on operation concern and/or compliance matters and propose resolution.
  • Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process.
  • Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes.
  • Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
  • Review reports from DCFM Operations & Support (O&S) project team.
  • Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
  • Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
  • Prepare Management plan and submit compilation to the Client annually.

 

Qualifications and Capabilities

  • BSc degree in Computer Science or similar relevant field
  • Be ITIL Foundation certified
  • Familiar with ISO 9001, ISO 14644-1 and ISO 27001
  • Have eight (8) years of working experience in Data Centre Facility Management
  • Have at least five (5) years of experience in leading a team in a similar capacity 
  • In depth knowledge of fire/workspace safety guideline and policies
  • In depth knowledge of best practices around management, control, and operating a Data Centre
  • Outstanding organizational and time management skills
  • Excellent communication and leadership skills
  • Analytical thinker and problem solver
  • Attention to details
  • Have good interpersonal, presentation, written and communication skills
  • Maintain effective communication channels with stakeholders
  • Manage issues & risks and ensure timely escalation
  • Ability to manage concurrent tasks

 

 

 

DCFM Specific Experience

  • Good understanding of the Data Centre infrastructure which includes UPS systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
  • Proactive monitoring on the Environmental Equipment in the Data Centres to ensure they are operating within acceptable level and to escalate promptly to the relevant authority or third-party vendors to rectify any defects alerted
  • On-site Management of works conducted within the Data Centres such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, on-site/off-site standby activities etc
  • DC physical access control security process compliance with zero security incident
  • Rack and Stack Tasks under Data Centre Infrastructure Management
  • Have good working knowledge for best practices in fire/workspace safety, management, control, and operating a Data Centre hosting services