Snr Consultant, EUC & Svc Desk

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As a Service Desk Manager, you will be the overall responsibility for people, finance and day-to-day Service Desk activities of project team(s). The broad area of your job responsibilities will cover the following:

• Experience in Service Desk Policies, Procedures and Knowledge Mgt establishment
• Experience in Service Desk implementation
• Experience in managing virtual team
• Experience in staff training program development
• Strong people management and leadership skills
• Strong analytical and project management skills
• Strong team builder, able to build an organization focused on operational excellence.
• IT savvy and good knowledge of the use of PBX, IVRS, CRM and ITSM tools and systems
• Familiar with ITIL framework, especially on Service Desk, Incident Management, Problem Management.
• Experience in Design Thinking
• Experience in Operational Data Analytics

Ideal candidate should possess the following:

• Min 3 years Service Desk front and back-office experience with a min of 5 years' experience in management role.
• Proven track record of success in a highly matrix organizational environment. Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude