Consultant, EUC & Svc Desk

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we seek to accomplish together:

• Provide VIP desktop support
• Act as a single point of contact for VIP/Top Management incident resolution, meeting room setup, coordinating with other resolver group to ensure the reported incidents are resolved/escalated as required
• Deliver VIP customer experience to the highest standards, aligned to the company values
• Deploy and maintain end-point devices (desktops, laptops, mobile devices, etc.), includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
• Perform remote troubleshooting and resolution to address various endpoint related issues
• Perform technical escalation to onsite team if unable to resolve remotely
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Update Incident records
• Create and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
• Provide standby support for after office hours including Sat, Sun and Public Holidays for VIP/Top Management

A little about you:

• Bachelor's Degree/ Diploma in IT, Computer Science or Engineering
• Min. 5 years of relevant experience in VIP Desktop Support
• Previous IT helpdesk and/or call center support experience, includes providing remote support via phone call or using remote tool will be added advantage
• Experience with desktop operating systems
• ITIL Foundation Certified and relevant technical skill certification preferred
• Advanced knowledge in Windows 10, Microsoft Outlook Client, MS-Office O365, Macintosh support will be added advantage
• Good understanding and familiar with collaboration technologies like Teams, Zoom
• Demonstrate knowledge in the support of workstations, and related components
• Ability to prioritize effectively and work with a sense of urgency
• Experience leading a team of engineers
• Good knowledge of commercial law and relevant laws
• Excellent communication and interpersonal skills
• A team player, enjoys working in a dynamic, multi-cultural team and complex business environment

Learn more at ncs.co and our LinkedIn Career site.

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