Snr Infra Engr, Infra DataOps

Date: 18 May 2024

Location: Singapore, Singapore

Company: Singtel Group

RESPONSIBILITIES

  • Perform integration and testing of components, systems and their interfaces to create operational services
  • Provide initial implementation support and training to engineers as part of assurance of proper DB Infrastructure design execution
  • Provide technical support for complex DB Infrastructure activation, deployment, and maintenance activities to internal and external customers
  • Conceive technical designs regarding DB Infrastructure capacity, performance and risks
  • Participate in the roll out of the DB Infrastructure architecture strategy communication to relevant stakeholders
  • Participate in DB Infrastructure architecture strategy development by conducting technical evaluation of user requirements and business needs
  • Plan DB Infrastructure changes and upgrades in line with the DB Infrastructure architecture
  • Advise the business on DB Infrastructure operations and maintenance related issues
  • Anticipate internal and/or external business challenges and/or regulatory issues
  • Forecast financial, physical, and human resource needs to meet established objectives
  • Partner with stakeholders to define DB Infrastructure operations and maintenance requirements for new technology implementations
  • Recommend process, product or service improvements, resource optimisation and cost savings
  • Coordinate with internal support and operations groups and/or with third parties to identify, diagnose and rectify problems
  • Document risks associated with deployment
  • Perform planning, designs, management, execution and reporting of tests, using appropriate tools and techniques
  • Analyse the DB Infrastructure performance, reliability and capacity levels against the design projections
  • Develop automated processes to define, measure, and report on DB Infrastructure service quality, stability and capacity
  • Develop DB Infrastructure monitoring architecture such as monitoring agents, dashboards, escalations and alerts
  • Perform regular audits, DB Infrastructure testing and implementation
  • Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
  • Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems
  • Monitor response and resolution time on live incidents
  • Oversee disaster recovery planning and testing
  • Respond to more complex, escalated support or queries from team members
  • Schedule activities to ensure continuity of service and prompt resolution of issues
  • Control the prioritisation of requirements and allocation of staff, budget and timeline
  • Coordinate complex and major implementation rectifications
  • Organise, manage engineers and technical specialists to perform day-to-day activities for DB Infrastructure operations  and implementation
  • Update senior leaders on the status of implementation and expansions of the DB Infrastructure
  • Define common goals, direction and accountability among staff
  • Develop staff through ongoing coaching, mentoring and career discussions
  • Drive effective performance management practices within the department in accordance with organisation policies and procedures
  • Oversee team management including budgets, forecasting, work allocations and staffing
  • Mentor and assign team members to projects
  • Develop DB Infrastructure operations and maintenance project plans/SOPs
  • Drive resource and cost optimisation across projects
  • Guide engineers toward performing services on time, within budget and in accordance with business requirements
  • Initiate plans to respond to request for more DB Infrastructure resources
  • Maintain oversight of complex DB Infrastructure operations and maintenance projects end-to-end as required
  • Monitor overall DB Infrastructure performance, capacity and resource utilisation
  • Supervise the execution of day-to-day DB Infrastructure operations, installation and integration
  • Update senior leaders on project status, resource optimisation and cost savings
  • Assist senior leaders in project budgeting and cost
     

REQUIREMENTS:

  • Design, plan, support, and maintain DB Infrastructure build and operations to meet or exceed stipulated SLA.
  • Monitor DB Infrastructure performance and resolution of technical problems.
  • Lead, prioritize and manage a DB Infrastructure team to effectively provide implementation and operations support to projects to meet or exceed SLA.
  • Identify and resolve highly complex system DB Infrastructure issues that may require establishment of new techniques, tools, and processes.
  • Proactively analyse internal/external business challenges/regulatory issues and recommend improvements.
  • Required to be on standby 24x7 on-site or on-call after office hours, weekends, and public holidays for operational or implementation projects.
  • Savvy in troubleshooting complex problems.
  • Resourceful in understanding issues or learning new skills.
  • Possess good teamwork and able to provide clear instructions, guidance as well as knowledge sharing to the team