Snr Infra Engr, Infra Hybrid IT

Infra Team Lead (IT Project) 
This position is ideal for those candidates who embrace technical challenges and enjoy working with exciting and emerging technologies. In addition, excellent customer service, communications and professional demeanor is expected.
 

Job Descriptions

• Lead a team of Infra Engineers to perform 24x7 managed service for entire IT Infrastructure
• Oversees and directs the day-to-day activities of an organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely
• Monitoring and Incident Manage the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues
• Ability to engage middle to top management
• Set guidelines, policies and procedures and drive the execution
• Able to manage multiple deadlines - self-starter, able to prioritize appropriately
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements
• Be proactive in highlight potential issues or service improvement
• Provide supporting documentation, reports, and other information to management
• Expected to work during off-peak hours on system activities
• Be a mentor to juniors
   

The ideal candidate should possess:

• High level understanding of various complementing technologies including System, Network, Security, Databases, Monitoring, Patch management, High Availability, Business Continuity and Automation
• Level 3/4 skillset in three or more categories listed below.
• CCNA / CCNP Certification / CCIE Certification / MCSA/RHCE/AIX V1/OCP/VCP Certification / MCSE Certification / PMP or ITSM Certification / Other Professional Certification (Cloud/Virtualisation/System/Network/Network Security)
• 5 – 7 years of relevant working experiences
• Bachelor degree in Computer Information Systems or related field.
• ITIL Foundation V4 certified
• Relevant professional certifications in supported system preferred
• Process excellent customer service skills
• Positive, resourceful, creative and detail-oriented
• Passionate toward new and existing technologies
• Be effective in interpersonal communication and problem solving
• Sharp technical, analytical, and holistic problem-solving abilities 
• Independent, accountable and take ownership