Snr Infra Engr, Infra Hybrid IT
Date: 24 Apr 2024
Location: Singapore, Singapore
Company: Singtel Group
Primary responsibility is to perform the administration and maintenance of packages. Responsible for the installation, configuration, deployment, fixpack / patching, administration, upgrade, daily operations support for following technologies.
Responsibilities:
- OpenText AppWorks platform, iHub, OTDS
- CISCO IVR technologies like CUCM, Rogger, CPG, ECE, Verint, tetherfi, Unicampign etc.
- Learn other technologies and support the packages which includes AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal, IBM Security products.
- Install, set-up, upgrade, administer & maintain packages such as Opentext products, Adobe Experience Manager, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal, IBM Security products in pre-prod and production environments.
- Installation, configuration, integration, backup and troubleshooting for the packages.
- Monitor, fine-tune, troubleshoot and resolve package related issues.
- Track the security vulnerabilities released by the product vendors closely and apply the patches or hotfixes for the packages following the patch management process.
- Track and review the software lifecycle for the packages and upgrade to supported version if any software reaching end of support.
- Work with vendors on products defects and implement workarounds/solutions provided
- 24/7 operational support for supporting packages.
- Integration to provision to other packages (SharePoint, Tectia, Active Directory, IIS) and security products (SIEM, BlueCoat, NIPs, Tripwire, Splunk).
- Interface with client stakeholders (Security, Infrastructure, Architecture & Application teams)
Requirements:
- Package administration and operation support using OpenText AppWorks, iHub, Cisco IVR products.
- Ability to learn other middleware technologies such as IBM Security products, AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal.
- Experience in technical application support using Kubernetes, IIS, Apache Tomcat, Weblogic, .Net Framework, Java, Jscript, PowerShell, C# etc.
- Strong understanding of web technologies such as HTML, CSS, and JavaScript.
- Experience in handling security compliance and audits.
- Ability to provide 24x7 support, including weekends and public holidays.