Infra Engr, Infra Hybrid IT

Date: 17 Mar 2024

Location: Singapore, Singapore

Company: Singtel Group

RESPONSIBILITIES
Business Development

  • Evaluates internal & external business environment to develop long-term strategy for the unit/organization 
  • Advice on the selection, design and justification, implementation & operation of technology, information security controls and security management techniques adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution

Project Delivery

  • Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment 
  • Test systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration 
  • Manage systems changes through established change request process & provide status reports to the relevant parties 
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties 
  • Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures 
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability 
  • Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties 
  • Execute service continuity measures, e.g. backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business 
  • Ensure the management of ICT systems adhere to established ISO20000 & ISO27001 processes / procedures and ITIL best practices / ITSM and methodologies (e.g. change management, release management, incident management, problem management, configuration management) 
  • Manage budget, resources and schedule for system implementation / operation activities; ensure deliverables meet client requirements and quality standards 
  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Customer /Team Management

  • Provide systems related technical advice to customers or project team. Lead and assist in the development of bids and proposals 
  • Manage support resources to prioritize task allocation and schedule resource to ensure that services are not impacted
  • Liaison with other associated project teams to ensure that the service is monitored, secured and operating at its optimal level.

 

REQUIREMENTS:

  • Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
  • 7 - 10 years of experience in Microsoft Windows, Vmware, BMC Remedy ITSM,