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Senior Network Service Delivery Manager

Date: 16-Nov-2022

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.


Lead Infrastructure Engineer plans and designs infrastructure systems. He/She leads high impact projects or operation. He/She coordinates, manages resources and applies the necessary tools and engineering principles to create and design Infrastructure according to the approved process and guidelines. He/She prepares detailed architectural and installation plans, performs technical evaluation of software, hardware and systems follow with recommendation for improvements. He/She manages project resource allocation and develops network engineers on their skills, policies and sets performance expectation. He/She identifies problems and presents new solutions and/or methodologies to key stake holders to enhance and improve the infrastructure operations and maintenance services.

He/she is able to see connections between infrastructure components and propose innovative network solution. He/She should be able to adopts a methodical approach to manage technical resources and communicates well to his/her team and key stakeholder.



Infrastructure planning, design and implementation

  • Conceive a technical designs regarding infrastructure capacity, performance, risks
  • Participate in the roll out of the infrastructure architecture strategy communication to relevant stakeholders
  • Participates in infrastructure architecture strategy development' by conducting technical evaluation of user requirements and business needs
  • Plan infrastructure changes and upgrades in line with the infrastructure architecture


Plan infrastructure implementation strategy

  • Advise the business on infrastructure design and implementation related issues
  • Anticipate internal and/or external business challenges and/or regulatory issues
  • Recommend process, product or service improvements, resource optimisation and cost savings


Manage deliverables

  • Assign team members to projects
  • Maintain oversight of complex infrastructure implementation projects end-to-end as required
  • Update senior leaders on project status, resource optimisation and cost savings
  • Carry out day-to-day project management tasks related to infrastructure planning, design and deployment
  • Serve as a technical lead on infrastructure planning and design projects as assigned


The ideal candidate should possess the following:


Manage teams

  • Develop staff through ongoing coaching, mentoring and career discussions

The ideal candidate should possess:

  • Minimum Degree and above
  • Years of IT Experience 10-15 years
  • Years of Network Experience 10-15 years
  • Technical / Professional Skills Certification - CCIE or Multiple Professional Certification or Equivalent
    1. Project Management Certification    
    2. Routing and Switching Intermediate
    3. Wired and wireless networks advanced
    4. Network Security
    5. Network Performance Monitoring    
  • Basic Technical Knowledge    
    1. IPv4, IPv6 addressing
    2. Internetworking protocols (ARP, DHCP, DNS)
    3. Securing Networks
    4. Routing Protocols - OSPF, EIGRP
    5. Spanning-Tree (STP, RSTP, MSTP)
    6. Concepts of Vlans, Trunk, Access
    7. CDP, LLDP, LACP, PaGP
    8. HSRP, VRRP


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.