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Snr Infra Engr, Systems & DBA

Date: 01-Dec-2022

Location: Singapore, Singapore

Company: Singtel Group

JD - RESPONSIBILITIES

• Be effective in interpersonal communication and problem solving
• Ability to engage middle to top management
• Sharp technical, analytical, and holistic problem-solving abilities
• Set guidelines, policies and procedures and drive the execution
• Process excellent customer service skills
• Independent, accountable and take ownership
• Able to manage multiple deadlines - self-starter, able to prioritize appropriately
• Positive, resourceful, creative and detail-oriented
• Passionate toward new and existing technologies
• Process-oriented
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements
• Be able to excel in a fast paced team environment.
• Be proactive in highlight potential issues or service improvement
• Provide supporting documentation, reports, and other information to management
• Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
• Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
• Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
• Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
• 24x7 Standby Support required
• Expected to work during off-peak hours on scheduled system activities
• Lead a team of 2-4 and be a mentor to juniors