Snr Infra Engr, Systems & DBA

JD - PRIMARY PURPOSE

As part of the Government Private Cloud to support the capability of the Cloud platforms to deliver a cost
effective and sustained level of availability to meet customers’ requirements. Incorporate continuous
improvement process in operations through constant monitoring, reporting, evaluating and improving
the operation metrics.
Key Responsibilities & Key Result

JD - RESPONSIBILITIES

1. To provide 24x7 Private Managed Cloud infrastructure support to ensure smooth operations that
conformed to the agreed Service Level Agreement (SLA).
2. To perform and manage routine preventive maintenance and operational activities such as service
requests, report generation, incident response, patch management.
3. To perform Cloud infrastructure monitoring and escalation as per standard operations procedures
4. To assist the customer in solving issues related to Private Managed Cloud platforms.
5. To provide support to users on a variety of system technologies including Microsoft Windows
Server OS, Unix/Linux OS, Hypervisor and Middleware