Snr Infra Engr, Systems & DBA

JD - PRIMARY PURPOSE

Responsible for the day-to-day operational aspects of database administration to meet the business needs and service level.
Lead and provide technical advice to junior database administrators.
Able to front customer.

JD - RESPONSIBILITIES

- Technical lead and mentor to junior database administrators.
- Lead and manage database changes through change request process & provide status reports to the relevant parties.
- Provide 1st and 2nd level operational database support.
- Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Lead and monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability.
- Lead and monitor the agreed service level, document & maintain the configuration of the databases; provide regular reporting to relevant parties.
- Ensure service level meet requirement.  Propose and implement action plan when required.
- Lead and monitor databases according to standard operations procedures.
- Lead in the implementation of service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Involve and lead in database implementation.
- Keep abreast of database technologies.
- A good team player and leader.
- Prompt 24x7 support.
- Good customer service.